Sub Zonal Manager

Shadowfax Technologies; Nagaon; On-site; INR 1,100,000 - 2,100,000; Full time

Job summary

Shadowfax Technologies seeks a Sub Zonal Manager to monitor hub performance and ensure on-time pickup and delivery across hubs. You will analyze capacity, manage peak volumes and coordinate with hub incharges to clear pendencies.

You will drive workforce planning, guarantee attendance of TLs and riders, coordinate with 3PL/vendors, and mentor hub teams. You will partner with franchise and vendor networks, perform regular audits, & push operational excellence.

Qualifications

• Ability to monitor and optimize hub operations across multiple locations.
• Strong analytical skills to interpret dashboards and data trends.
• Experience in coordinating with hierarchy: Hub Incharges, TLs and riders.
• Proven capability to plan for peak volumes and ensure on-time deliveries.
• Leadership experience in guiding teams through audits and training.

Responsibilities

• Monitor the performance of the hubs designated under them.
• Manage peak volume and ensure on-time pickup & delivery of shipments.
• Coordinate & analyze hub capacity to allocate volume to hubs.
• Decide hub locations per geography knowledge to setup new hubs.
• Support hub incharges in clearance of pendency.

Skills

Operational Excellence

Problem Solving

Communication Skills

Workforce Management

Business Leadership

Job description

Role: Sub Zonal Manager

Purpose of Role: To monitor the performance of the hubs designated under them

Decision Making

• Managing peak volume and ensuring to achieve on time pickup & delivery of shipments


• Coordinate & analyze the hub capacity to allocate volume to hubs


• Deciding hub locations as per geography knowledge to setup new hubs


• Supporting hub incharges in Clearance of pendency

People & Manpower Management

• Ensure 100% attendance of TLs & Rider Partners in hub


• Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs


• Connecting with the HIs regarding improvement of their performance


• Providing Career progression for the Team Leaders & Hub Incharges


• Maintaining relationship with the clients & vendors to ensure smooth operations

Infrastructure Management

• Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening)


• Ensuring availability of infrastructure & inventory

Data Interpretation

• Ensure that the dashboard is viewed & analyzed


• Decisions to be taken upon data interpretation & analysis

Performance Management

• Ensuring smooth functioning of hubs


• Performance management of the hubs in BIC


• Providing feedback & guidance for improving hub performance


• Conducting training sessions, mentoring and updating new processes across the hubs


• Engaging the teams with regular hub visits & audits

Franchise Management

• Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance


• Proactively assessing, clarifying and validating the needs of franchise


• Identification of new Franchise Partners to onboarding and training


• Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance


• Follow up with Franchise for on time COD closure


• Identification of Fraud activity and taking action


• Onboarding other Delivery Channel - Kirana/3PL Vendor


• Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing

Skills required-

1. Operational Excellence


2. Problem Solving


3. Communication Skills


4. Workforce Management


5. Business Leadership