Style Associate - Kochi - Lulu Mall

Kushals Fashion Jewellery; Ernakulam; Sur place; INR 150 000 - 210 000; Plein temps

Résumé du poste

Kushals Fashion Jewellery is looking for a Style Associate to join our retail team in Kerala. You will greet customers, understand preferences, and recommend jewellery pieces while maintaining excellent service standards.

You will support stock, merchandise presentation, and smooth store operations, adapting to varied shifts including weekends. The role emphasizes customer engagement, product knowledge, and teamwork, with opportunities to grow within our store network.

Qualifications

• Fresh graduates or with up to 2 years of retail experience are welcome.

Responsabilités

• Assist customers in finding suitable jewelry pieces and explain features and benefits.
• Support in stock replenishment, packing, and store deliveries.
• Ensure the store looks presentable and maintains cleanliness and security protocols.
• Collaborate with team to meet store targets and provide excellent customer service.

Connaissances

Customer service

Sales

Communication

Teamwork

Formation

Graduate or HSC/SSC with 2 years retail exp

Description du poste

Job Description

Job Title : Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Style Associate represents the face of the brand, delivering exceptional customer experiences, assisting in driving sales, and ensuring smooth store operations through customer focus, sales expertise, flexibility, and teamwork.

Key Responsibilities

• Understand customer needs and preferences to recommend suitable jewelry pieces.
• Address customer queries effectively and elevate complex issues when required.
• Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.
• Adapt to varying shift timings and store requirements.
• Be open to transfers within the cluster area as per business needs.
• Exhibit punctuality and readiness to take on additional responsibilities when needed.
• Assist the Senior style associate in processing store deliveries, online order processing, and packaging.
• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable, inviting, and adheres to cleanliness standards.
• Support theft prevention by maintaining vigilance and following protocols.
• Follow all company policies, work processes and store standard operating procedures (SOPs).
• Collaborate with team members to ensure smooth store operations.
• Work as a cohesive team player, contributing to group success.
• Display sensibility and sensitivity when addressing customer concerns.
• Use sound judgment in handling challenging situations while maintaining brand standards.

Candidate Requirement

• Graduate / HSC (Freshers) / SSC qualification with 2 years of experience in retail.
• Must be above 18 years of age and below 28 years of age
• Good communication and interpersonal skills
• Ability to learn quickly
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts (including weekends and evenings)