Study Abroad Counsellor

Guide to Heights International - Certified Study Abroad Consultants; Ernakulam; On-site; INR 400,000 - 640,000; Full time

Benefits offered by this job

Laptop provided

Mobile phone provided

Office-based Kakkanad role

Job summary

Guide to Heights International - Certified Study Abroad Consultants in Kochi (Kakkanad) seeks a hands-on Study Abroad Counsellor. The role requires 2+ years of experience placing students in Australia, the UK, New Zealand and Ireland, and you will own each student's journey from enquiry through visa and onboarding.

This is a 100% on-site role at Kakkanad, with Monday–Friday work, and you will counsel students and parents, manage applications end-to-end, and coordinate with universities and

Qualifications

• 2+ years hands-on experience as a Study Abroad Counsellor for Australia, UK, New Zealand and Ireland
• Excellent spoken and written English and Malayalam
• Bachelor's degree in any discipline

Responsibilities

• Call and follow up on enquiries, explain programs, eligibility, costs and scholarships; convert prospects into applications
• Counsel students and parents in person, by phone and via video calls on course, university and destination selection
• Manage end-to-end applications: documentation, offers, acceptance and CoE/CAS or equivalent
• Guide students through visa applications for Australia, UK, New Zealand and Ireland, including financial documentation
• Coordinate with universities and partners to move applications forward
• Keep student records accurate in the CRM and conduct orientation/pre-departure sessions

Skills

Communication skills

English & Malayalam fluency

CRM & relationship management

Education

Bachelor's degree (any discipline)

Tools

CRM software

Google Workspace

MS Office

Job description

Guide to Heights is a study abroad consultancy headquartered in Kochi, with offices in UAE and Melbourne (Australia). We are PIER-certified (QEAC) and British Council registered, and we help students and families from Kerala and the GCC get into universities in Australia, the UK, New Zealand, Ireland and beyond. Our focus is honest, career-focused guidance: the right course, a sound visa pathway, and support until the student is settled abroad.

About the Role

Are you a study abroad counsellor with 2+ years of experience placing students in Australia, the UK, New Zealand and Ireland? Join our Kakkanad team as a Student Counsellor. This is a hands‑on counselling role (not a managerial position): you will own each student's journey from the first enquiry and counselling session through applications, offers, visa and onboarding.

Please note before applying:

• This is a 100% work-from-office role at our Kakkanad office. It is not remote or hybrid.
• A minimum of 2 years' hands‑on experience as a study abroad counsellor for Australia, the UK, New Zealand and Ireland is mandatory. Freshers and candidates without this experience will not be considered.

Why Counsellors Join Us

• Spend your time counselling: enquiries come to you from our marketing and telecalling teams
• Work with a PIER (QEAC) certified and British Council registered consultancy with offices in Kochi, Sharjah and Melbourne
• Counsel students and parents from both Kerala and the GCC
• Clear growth path from Counsellor to Senior Counsellor and Team Lead
• Support to gain or renew PIER (QEAC) and British Council Agent & Counsellor certification
• Direct mentorship from the founder, a Deakin University alumnus with more than 10 years in international education
• A student‑first culture: honest advice over hard selling

Key Responsibilities

• Call and follow up on enquiries, explain programs, eligibility, costs and scholarships, and convert prospects into applications
• Counsel students and parents (in person, by phone and on video calls) on course, university and destination selection based on academic profile, budget and career goals
• Evaluate eligibility and manage applications end to end: documentation, offer letters, acceptance, and CoE/CAS or equivalent confirmations
• Guide students through student visa applications for Australia (Subclass 500 and Genuine Student requirement), the UK, New Zealand and Ireland, including financial documentation
• Review and support SOPs, GS statements and scholarship applications
• Coordinate with universities and partners to move applications forward
• Keep student records, interactions and admission data accurate and up to date in the CRM
• Conduct orientation and pre‑departure sessions and maintain a high‑quality student experience
• Achieve weekly and monthly enrollment targets

What We're Looking For

• 2+ years' experience as a Study Abroad Counsellor, Education Counsellor, Student Counsellor or Admissions Officer at an overseas education consultancy
• Hands‑on admissions experience for Australia, the UK, New Zealand and Ireland
• Good knowledge of entry requirements, intakes, English tests (IELTS/PTE/TOEFL) and student visa rules for these countries
• A track record of converting enquiries into enrollments
• Bachelor's degree in any discipline
• Excellent spoken and written English and Malayalam
• Comfortable with CRM/lead management tools, Google Workspace/MS Office and video calls
• Based in or around Kochi/Ernakulam and able to work full‑time from our Kakkanad office
• Full‑time, work from office at Kakkanad (Infopark Express Highway, Kochi)
• Monday to Friday
• Laptop and mobile phone provided