Student Engagement & Relationship Intern Work From Home

PREPCA Eduserv Private Limited; Pune District; Remote; INR 51,000 - 61,000; Full time

Benefits offered by this job

Stipend ₹5,000/month

PPO after internship

Sunday off

Job summary

PREPCA Eduserv Private Limited invites applications for a Student Engagement & Relationship Intern position. This is a 6-month internship with a ₹5,000 monthly stipend, based in Baner, Pune, with work-from-home flexibility.

You'll join the Operations team to manage student engagement, collect feedback, log tickets, and help ensure high retention during CA exam preparation. Freshers are welcome, and a PPO may be offered after successful completion.

Qualifications

• Freshers welcome to apply.
• Strong communication in Hindi and English required.
• Willingness to thrive in a target-driven work environment.
• Must have your own laptop.

Responsibilities

• High-volume courtesy calling to enrolled students (~200 calls/day).
• Collect service feedback on mentorship sessions and course content.
• Create and assign support tickets for queries or glitches.
• Coordinate ticket resolution within defined SLAs and follow up with students.
• Support student retention and engagement initiatives.
• Maintain call status logs and CRM/ticket metrics.

Skills

Strong communication

Hindi & English

Own laptop

Target-driven mindset

Education

Graduation completed

Job description

Student Engagement & Relationship Intern Work From Home

Fresher

Head Office - Pune

Full-Time

Hey Applicant,

We’re excited to announce an opening for the position of Student Engagement & Relationship Intern at PREPCA! If you're a driven, articulate professional with a passion to work in the Operations resource department, we’d love to connect with you.

About Us:

PREPCA is a leading mentorship platform for Chartered Accountancy aspirants across India, Nepal, and Dubai. With over half a decade of experience, we've mentored 95,000+ students and are proud to be the highest-rated CA preparation platform on Google.

Our 100+ member team is committed to delivering top-quality services, offering a 100% money-back guarantee to our students and providing smart, simplified strategies to help them crack the CA exams with confidence.

Work Description:

This is full-time, work from an office/home internship role based in Baner Pune, where you’ll be an integral part of our Operations Team.

Work Responsibilities:

• High-Volume Courtesy Calling: Conduct daily proactive outbound calls (~200 calls/day) to welcome enrolled students, check on their study progress, and maintain active engagement.
• Service Feedback Collection: Systematically gather qualitative feedback regarding mentorship sessions, test series evaluation accuracy, course content, and faculty performance.
• Issue & Ticket Management: Identify student pain points, generate support tickets immediately upon receiving queries or technical glitches, and assign them to the Student Support team for resolution.
• Resolution Tracking & Follow-up: Coordinate with internal operations/support teams to ensure student tickets are resolved within defined SLAs, closing the loop with follow-up calls to the student.
• Student Retention & Engagement: Act as an empathetic soundboard for exam-related stress, guiding students toward available resources and keeping them motivated throughout their preparation journey.
• Daily Reporting & CRM Logging: Update and maintain accurate call status logs, feedback notes, and ticket metrics on Excel / Google Sheets / CRM software.

Work Qualifications:

Preffered Graduation Completed

Strong communication skills in both Hindi and English.

A willingness to thrive in a target-driven work environment.

Must have your own Laptop.

Daily Meditation Session.

Learning, Development & Fun Activities every month.

Exciting Recognition Programs.

Weekly off: Sunday Fixed off (6 days working)

Stipend: Rs.5,000/Month

Duration- 6 months

Perks- Pre Placement Offer (PPO) Post completion of successful internship.

Join Us in Revolutionizing CA Education with Your Passion to work in the Operations Department.