Student Engagement Officer

NIIT Foundation; New Delhi; On-site; INR 200,000 - 320,000; Full time

Job summary

NIIT Foundation (NF) is a not-for-profit education society focused on educating and skilling underserved youth in India. The role involves organizing student engagement activities, following up on admission leads, and facilitating smooth communication between students and the support team.

You will coordinate training sessions, collect feedback, and ensure data protection compliance while supporting various program activities across locations. Willingness to travel is required.

Qualifications

• Strong communication and interpersonal skills.
• Bachelor's degree with at least 1 year of experience.
• Detail-oriented, proactive and responsible.
• Ability to multitask and manage time effectively.
• Cheerful, approachable and student-friendly.
• Willingness to travel for project activities.

Responsibilities

• Organize and coordinate student engagement activities and initiatives.
• Call and follow up on admission leads to achieve batch launch and admission targets.
• Connect with irregular students to retain them in the program and handle queries.
• Ensure effective communication between students and the support team.
• Maintain consistent communication regarding schedules, updates, and announcements.
• Collect and analyze feedback from students about training sessions for improvements.
• Adhere to data protection policies and guidelines.
• Perform additional tasks as assigned by the supervisor.
• Manage internal systems (LMS/Pulse), MIS, attendance, engagement logs and program success reports.
• Demonstrate basic computer proficiency (MS Office, Google Drive, emails, record keeping, online meetings).
• Prior experience in student engagement, counseling, or customer service is a plus.
• Be comfortable working with youth and managing group dynamics.
• Open for travel to support activities during the project.

Skills

Communication skills

Interpersonal skills

Multitasking

Time management

Education

Bachelor's degree

Tools

MS Office

Google Drive

Emails

Record keeping

Online meeting platforms

Job description

NIIT Foundation (NF) is a not-for-profit education society ( NGO ) set up by the promoters of NIIT in 2004. Its mission is to positively impact the underprivileged of the country through educational initiatives and skill development programs . NIIT Foundation, an Education NGO has a mandate to reach the unreached, uncared and unattended to ensure inclusive development of India.

To shape the mandate, NIIT Foundation has begun a number of programs like donate for child education, skill development, Financial literacy and all, that positively impact the underserved of the country through various educational interventions. The intent of NF is to better understand the education and employability issues at the grassroots level. The organisation builds corporate and ngo partnerships for sustainable development.

Job Description

• Organize and coordinate student engagementactivities and initiatives
• Calling and follow up on admission leads toachieve batch launch, admission conversion targets and maintaining daily callingprogress
• Connect to irregular students to retain them inprogram and handle student queries and provide timely support
• Ensure effective communication between studentsand the support team
• Maintain consistent communication with studentsregarding schedules, updates, and relevant announcements
• Collect and analyze feedback from students abouttraining sessions to identify areas for improvement
• Ensurefull adherence to and implementation of the Data protection
• Open to perform additional tasks as assigned bythe supervisor
• Managing internal systems (LMS/Pulse), maintainingMIS, other reports of student attendance, activity, engagement logs and programsuccess
• Computer & basic technical proficiency (MSOffice, Google drive, emails, record keeping, online meeting platforms)
• Prior experience in student engagement,counseling, or customer service is a plus
• Comfortable working with youth and managinggroup dynamics
• Must be open for travelling along for supportingin various activities during the project

Requirements

Key Requirements

• Strong communication and interpersonal skills
• Min Bachelor’s degree with the minimumexperience of 1year
• Responsible, detail-oriented, and proactive
• Ability to multitask and manage time effectively
• Cheerful, approachable, and student-friendlypersonality