Student Enagagement officer

NIIT Foundation (NF); New Delhi; On-site; INR 246,000 - 357,000; Full time

Job summary

NIIT Foundation (NF) is seeking a Student Engagement Officer (SEO) in New Delhi to actively connect with students, guide them on training and placement activities, address queries, and ensure smooth lifecycle support. The role focuses on maintaining attendance, managing program onboarding, and reporting engagement outcomes.

The ideal candidate will drive admissions conversions, manage centre operations, and coordinate with internal teams to resolve operational challenges while ensuring

Qualifications

• 1-3 years of experience in student engagement or related role.
• Strong communication and interpersonal skills.
• Ability to manage training programs and report outcomes.
• Experience in centre operations and admissions processes.

Responsibilities

• Actively connect with students to guide training and placement activities.
• Address student queries and provide timely support throughout training.
• Engage irregular students to retain them in the program; suggest class adjustments.
• Maintain daily calling progress and prepare periodic reports on engagement and outcomes.
• Ensure attendance targets are met and track attendance planning to retain at least 80%.

Skills

Student engagement

Communication

Reporting

Training program management

Job description

Job Summary

KRA - Student Engagement Officer (SEO)

Responsibilities

• Student Engagement Support
  • Actively connect with all students to provide guidance on training and placement activities.
  • Address student queries and ensure timely support throughout the training lifecycle.
  • Connect to irregular students to retain them in program. Suggestions to Trainer for classes adjustments/back up classes
  • Maintaining Daily Calling Progress. Prepare and submit periodic reports on student engagement, feedback, and program success rates.
  • Ensuring all the students are attending classes. Attendance tracking and timely planning to retain min. 80 % student's attendance
• Training Program Management
  • Ensure the onboarding of the right candidates for the training programs.
  • Collect and analyse feedback from students about training sessions to identify areas for improvement.
  • Be responsible for measuring the impact of the student engagement outcomes, and feedback through all levels of the organisation
  • To be responsible for all external trips and activities organised through student engagement.
• Admissions Conversion
  • Follow up on admission leads to achieve admission conversion targets.
  • Maintain accurate records of leads and conversions for reporting purposes.
• Centre Operations
  • Support all aspects of center operations, ensuring smooth functioning and resolution of operational challenges.
  • Collaborate with internal teams to address operational needs effectively.
• Communication Reporting
  • Maintain consistent communication with students regarding schedules, updates, and relevant announcements.
  • Ensure that accurate and appropriate records are kept in relation to participation.
  • Ensure full adherence to and implementation of the Data Protection Act

Job Details

• Job Type: Full time
• Location: New Delhi, Delhi, India
• Experience: 1-3 years