Strategic Account Manager

iServeU; Mumbai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

iServeU, a modern banking infrastructure provider, seeks a Strategic Accounts Manager to grow transaction revenue across enterprise clients in India. You will own account growth plans, drive product adoption across issuing, acquiring, agency/BC banking and BBPS stacks, and expand footprint within existing clients.

The role requires 5+ years in payments/fintech, strong relationship management with CXO stakeholders, and ability to translate data into value.

Qualifications

• 5–9 years in payments, fintech, or BFSI with enterprise/strategic account exposure.
• Strong understanding of transaction lifecycle, NPCI, and card-scheme rails.
• Comfortable discussing data- and API-level details with product/tech teams.
• Proven consultative selling ability with CXO-level clients.

Responsibilities

• Grow net transaction-revenue by owning account growth plans and driving product adoption across stacks (issuing, acquiring, agency/BC banking, BBPS).
• Identify and convert accounts to overage revenue; cross-sell within existing clients.
• Partner with Solutions/TA and engineering to monitor performance, diagnose declines, and recover revenue.
• Run quarterly business reviews with stakeholders; own renewals and MG renegotiations; act as senior commercial point of contact.
• Interlock with product/engineering on roadmap needs and feed market insights back into pricing and offerings.

Skills

Strategic account management

Payments domain knowledge

Executive stakeholder management

Negotiation & deal shaping

Job description

Company Introduction

iServeU is a modern banking infrastructure provider in APAC region, empowering financial enterprises with embedded fintech solutions for their customers. iServeU is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products. iServeU also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities.

• We process around 2500 transactions per second by levering distributed & auto scale technology like K8.
• Our core platform combines of 1200+ micro services.
• Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in five countries and help customers constantly change the way financial institutions operate and innovate.
• Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad.
• Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits, transfers, payments, and lending through various channels like digital, branch, agents.

Job Description

Position: Strategic Accounts Manager

Location: Delhi & Mumbai

Experience: 5+ Years

CTC: Negotiable

Company Introduction

iServeU is a modern banking infrastructure provider in APAC region, empowering financial enterprises with embedded fintech solutions for their customers. iServeU is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products. iServeU also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities.

• We process around 250s transactions per second by levering distributed & auto scale technology like K8.
• Our core platform combines of 1200+ micro services.
• Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in five countries and help customers constantly change the way financial institutions operate and innovate.
• Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad.
• Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits, transfers, payments, and lending through various channels like digital, branch, agents.

Our team of 500+ employees, with over 80% in technology roles is spread across offices in Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth and innovation.

For more details visit: www.iserveu.in

Requirements

Key responsibilities

Grow transaction revenue

• Own the net transaction-revenue growth target for your assigned portfolio; build and execute a written account growth plan for each account.
• Drive product adoption and live transaction volumes across issuing, acquiring, agency/BC banking, and BBPS/Bharat Connect stacks.
• Identify and convert accounts operating at their minimum-guarantee floor into overage revenue.
• Cross-sell and expand iServeU's product footprint within existing clients.

Protect and recover revenue

• Partner with the Solutions/Technical Account Manager and engineering to monitor transaction success rates, diagnose technical decline/leakage, and recover lost transaction revenue.
• Work with the team's Revenue Analyst to maintain a live, account-level view of volumes, MG utilisation, and leakage.

Own the relationship and the renewal

• Run structured Quarterly Business Reviews (QBRs) with client product, operations, and CXO stakeholders
• Own renewals and MG re-negotiations, backed by usage and value data
• Serve as the senior commercial point of contact for your accounts

Work Across Functions

• Interlock with product and engineering on roadmap needs, integrations, and revenue-recovery fixes surfaced by your accounts
• Feed market and competitive intelligence back into product and pricing

Success measures (first 12 months)

• Net transaction-revenue growth across the assigned portfolio.
• Transaction volume growth by product
• Product cross-sell / attach rate within existing accounts
• Success-rate / technical-decline recover
• Net revenue retention (churn protection)

Must-have Qualifications

• 5–9 years in payments, fintech, or BFSI, managing enterprise/strategic accounts with a clear revenue-expansion (not purely relationship or support) mandate
• Working knowledge of the transaction lifecycle: settlement, reconciliation, decline/response codes, NPCI and card-scheme rails and mandates
• Comfortable holding data- and API-level conversations with client product and technology teams — you don't need to code, but you must understand how the products work.
• Consultative selling ability and credibility with senior (CXO-level) client stakeholders.