Strategic Account Manager

iServeU Technology Pvt. ltd.; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

iServeU Technology Pvt. ltd. is hiring a Strategic Accounts Manager to own revenue growth in enterprise accounts across Delhi and Mumbai. You will lead client engagements, negotiate renewals, and coordinate with product and engineering to align roadmaps with customer needs.

The role requires 5+ years in payments/fintech, a proven track record of revenue expansion with CXOs, and strong data/API fluency to discuss the transaction lifecycle with clients.

Qualifications

• 5–9 years in payments, fintech, or BFSI with revenue-expansion mandate.
• Knowledge of transaction lifecycle, NPCI, and card-scheme rails.
• Ability to discuss data and APIs with client tech teams.
• Strong consultative selling and credibility with CXO-level stakeholders.

Responsibilities

• Own net transaction-revenue growth for assigned portfolio and plan growth.
• Drive product adoption and live transaction volumes across issuing, acquiring, agency/BC banking, and BBPS/Bharat Connect stacks.
• Identify accounts operating at their minimum-guarantee floor and convert to overage revenue.
• Cross-sell and expand iServeU's product footprint within existing clients.
• Partner with Solutions/Technical Account Manager and engineering to monitor transaction success rates and recover lost revenue.
• Maintain a live, account-level view of volumes, MG utilisation, and leakage.
• Run Quarterly Business Reviews with client stakeholders across product, operations and CXO levels.
• Own renewals and MG renegotiations backed by usage and value data.
• Interlock with product and engineering on roadmap needs and pricing feedback.

Skills

Strategic account management

Payments/Fintech knowledge

Revenue growth focus

Consultative selling

CXO stakeholder management

Job description

iServeU Technology Pvt. ltd. | Full time

Position: Strategic Accounts Manager
Location: Delhi & Mumbai
Experience: 5+ Years
CTC: Negotiable

Company Introduction

iServeU is a modern banking infrastructure provider in APAC region, empowering financialenterprises with embedded fintech solutions for their customers. iServeU is one of the fewcertified partners with National Payment Corporation of India (NPCI), VISA for variousproducts. iServeU also provides a cloud-native, micro services-enabled, distributed platformwith over 5000 possible product configurations with a low code/no code interface to banks,NBFCs, Fintech, and other regulated entities.

We process around 2500 transactions per second by levering distributed & auto scaletechnology like K8.

Our core platform combines of 1200+ micro services.

Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate infive countries and help customers constantly change the way financial institutions operate andinnovate.

Our solutions currently empowers over 20 banks and 250+ enterprises across India andabroad.

Our platform seamlessly manages the entire transaction lifecycle, including withdrawals,deposits, transfers, payments, and lending through various channels like digital, branch, agents.

Our team of 500+ employees, with over 80% in technology roles is spread across offices inBhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growthand innovation.

Responsibilities

• Ownthe net transaction-revenue growth target for your assigned portfolio;build and execute a written account growth plan for each account.
• Driveproduct adoption and live transaction volumes across issuing, acquiring,agency/BC banking, and BBPS/Bharat Connect stacks.
• Identifyand convert accounts operating at their minimum-guarantee floor intooverage revenue.
• Cross-selland expand iServeU's product footprint within existing clients.

Protect and recover revenue

• Partnerwith the Solutions/Technical Account Manager and engineering to monitortransaction success rates, diagnose technical decline/leakage, and recoverlost transaction revenue.
• Workwith the team's Revenue Analyst to maintain a live, account-level view ofvolumes, MG utilisation, and leakage.

Own the relationship and the renewal

• Runstructured Quarterly Business Reviews (QBRs) with client product,operations, and CXO stakeholders
• Ownrenewals and MG re-negotiations, backed by usage and value data
• Serveas the senior commercial point of contact for your accounts

Work across functions

• Interlockwith product and engineering on roadmap needs, integrations, andrevenue-recovery fixes surfaced by your accounts
• Feedmarket and competitive intelligence back into product and pricing

Success measures (first 12 months)

• Nettransaction-revenue growth across the assigned portfolio.
• Transactionvolume growth by product
• Productcross-sell / attach rate within existing accounts
• Success-rate / technical-decline recover

Must-have qualifications

• 5–9years in payments, fintech, or BFSI, managing enterprise/strategicaccounts with a clear revenue-expansion (not purely relationship orsupport) mandate
• Workingknowledge of the transaction lifecycle: settlement, reconciliation,decline/response codes, NPCI and card-scheme rails and mandates
• Comfortableholding data- and API-level conversations with client product andtechnology teams — you don't need to code, but you must understand how theproducts work.
• Consultativeselling ability and credibility with senior (CXO-level) clientstakeholders.