Store Sales Executive

Gmmco; Jalgaon, Chandrapur, Pune District; On-site; INR 350,000 - 600,000; Full time

Job summary

Gmmco in Jalgaon is seeking a customer-focused role to serve as the front-line contact for branch customers across walk-in, phone and digital channels. You will support parts operations, generate sales opportunities, prepare quotations and drive order conversion while promoting genuine parts, lubricants, and value-added offerings.

Responsibilities include outbound outreach, following up on quotations, cross-selling opportunities, handling SAP transactions, invoicing, and maintaining accurate

Qualifications

• Diploma/Bachelor's degree in relevant fields as listed.
• 2–5 years of experience in dealership operations, parts operations, or inside sales.
• Experience in equipment or automotive dealership environments preferred.
• Working knowledge of SAP or similar ERP systems preferred.

Responsibilities

• Engage customers to understand requirements and recommend machines, parts, and solutions.
• Prepare quotations and follow up to drive orders and conversions.
• Generate leads for machine sales, rentals, and aftermarket solutions.
• Handle parts enquiries, pricing, orders, invoicing, and delivery coordination.
• Perform SAP transactions related to parts orders and customer activity.
• Maintain accurate customer, machine, quotation and transaction records.

Skills

Customer Orientation

Sales & Opportunity Generation

Parts Operations & Order Management

Quotation & Invoicing Management

SAP Proficiency

Digital & eCommerce Awareness

Communication & Relationship Building

Attention to Detail

Planning & Follow-up

Education

Diploma/Bachelor's in Mechanical Engineering, Automobile Engineering, Commerce, Business Administration, or related discipline

Tools

SAP

Job description

Role & responsibilities

Role Purpose

Serve as the primary point of contact for branch customers by handling walk-in, phone, and digital enquiries, supporting parts operations, generating sales opportunities, and delivering a seamless customer experience across machines, parts, and digital solutions.

Customer Engagement & Sales

• Engage with customers to understand their requirements and recommend appropriate machine, parts, and solution offerings.
• Prepare quotations and follow up to drive order conversion.
• Generate leads for machine sales, rentals, product support, and aftermarket solutions.
• Promote genuine parts, lubricants, consumables, and value-added offerings.
• Pitch new products, solutions, and digital advancements, including eCommerce adoption.

Proactive Customer Outreach

• Conduct outbound customer calls using machine population records, quotation databases, campaign lists, and inactive customer databases.
• Follow up on open quotations, pending opportunities, and renewal opportunities.
• Identify cross-sell, upsell, and repeat business opportunities.
• Re-engage dormant customers and support customer retention initiatives.

Parts Operations

• Handle parts enquiries, availability checks, pricing requests, quotations, order processing, and delivery coordination.
• Create and process parts orders in SAP.
• Process parts invoicing, debit notes, credit notes, returns, claims, and core transactions.
• Track backorders, capture lost sales, and coordinate order fulfilment.
• Promote customer adoption of the eCommerce platform and digital ordering channels.
• Support inventory accuracy, stock movement initiatives, and periodic stock verification activities.

Store Operations & Customer Experience

• Ensure the store, customer reception area, displays, and promotional materials are maintained in a professional and customer-friendly manner.
• Support implementation of store branding, merchandising, and product promotion initiatives.
• Record customer feedback and customer satisfaction scores through surveys and customer interactions.
• Track customer concerns and coordinate timely resolution with relevant teams.
• Support branch initiatives to improve customer satisfaction, retention, and loyalty.

SAP, Invoicing & Administration

• Perform SAP transactions related to parts orders, customer transactions, and branch commercial activities.
• Process parts invoices, debit notes and credit notes accurately and on time.
• Maintain customer, machine, quotation and transaction records.
• Support branch reporting and business review requirements through accurate data management.

Qualification & Experience

• Diploma / Bachelor's Degree in Mechanical Engineering, Automobile Engineering, Commerce, Business Administration, or related discipline.
• 2-5 years of experience in dealership operations, parts operations, customer support, inside sales, telesales, retail sales, or branch operations.
• Experience in construction equipment, mining equipment, commercial vehicles, automotive dealerships, industrial equipment, or heavy machinery preferred.
• Working knowledge of SAP or similar ERP systems preferred.

Key Competencies

• Customer Orientation
• Sales & Opportunity Generation
• Parts Operations & Order Management
• Quotation & Invoicing Management
• SAP Proficiency
• Digital & eCommerce Awareness
• Communication & Relationship Building
• Attention to Detail
• Planning & Follow-up

Key Success Measures (KPIs)

• Customer enquiries handled
• Proactive customer calls completed
• Leads generated and converted
• Sales
• Quotation conversion rate
• Parts order fulfilment rate
• Parts quotation and invoicing accuracy
• Backorder closure rate
• Lost sales recovery
• eCommerce adoption and transactions generated
• SAP transaction accuracy
• Customer satisfaction score
• Open quotation closure rate
• Customer feedback collection and closure
• Store upkeep and merchandising compliance