Store Manager - Westend Mall - Pune

kushals.com; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kushals.com in Pune, Maharashtra, India seeks a Store Manager to lead store operations, drive sales performance, and deliver exceptional customer experiences through operational excellence and team leadership.

The ideal candidate has 5+ years of fashion retail experience, at least 2 years as a store manager or assistant manager managing a team of 5+, strong MS Office skills, and a proven ability to hit sales targets.

Qualifications

• Total 5+ years of retail experience in fashion.
• 2+ years as store manager or assistant manager leading a team of 5+.

Responsibilities

• Provide exceptional customer service by going the extra mile.
• Drive sales to meet or exceed store targets.
• Leverage data insights to optimize inventory and growth opportunities.
• Lead and coach store team to high performance through coaching and accountability.
• Manage schedules, performance reviews, and training needs.

Skills

Store management

Team leadership

Customer service

Sales target achievement

Analytical skills

Communication skills

Tools

Microsoft Office

Job description

First floor, WESTEND MALL, Mahadji Shinde Rd, near Parihar Chowk, Ward No. 8, Wireless Colony, Aundh, Pune, Maharashtra, India | Posted on 10/06/2026

• State/Province Pune
• Country India

Job Description

Job Title : Store Manager

Reports To : Cluster Manager

Role Summary : The Store Manager ensures business success by leading store

operations, driving sales performance, and delivering exceptional

customer experiences through operational expertise, customer-

centric strategies and team leadership.

Key

• Provide exceptional customer service by going the extra mile
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture.
• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.
• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Responsibilitie

• s

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and Store Operations Excellence merchandising, stock management, and shrinkage prevention.

Store Operations Excellence

• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Candidate

Requirement

Total 5+ years of retail experience in the fashion industry, min 2 years of experienceas a store manager or assistant store manager handled a team of 5+ people.

• Expert in Microsoft office.
• Demonstrated success in achieving sales targets and
• Exceptional customer service orientation with a strong focus
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising,
• Understanding of inventory management and loss prevention.