Store Manager - Madurai

Kushals.com; Madurai District; On-site; INR 700,000 - 900,000; Full time

Job summary

Kushals.com seeks an experienced Store Manager to lead daily store operations in Tamil Nadu. The role focuses on driving sales, delivering exceptional customer service, and leading a team to achieve targets while maintaining brand standards.

You will partner with VM and stock teams to optimize displays and inventory, ensuring a seamless shopping experience. The candidate should have 5+ years in fashion retail, with at least 2 years in a leadership role, and demonstrate strong communication and

Qualifications

• Bachelor’s degree in fashion/retail or equivalent.
• 5+ years of retail experience in fashion, with at least 2 years in store management or asst. store manager leading a team of 5+ people.
• Proven track record of achieving sales targets and delivering strong customer service.
• Strong communication, interpersonal and analytical skills.

Responsibilities

• Provide exceptional customer service and foster a customer-centric culture.
• Drive store sales and optimize category performance using data insights.
• Lead, coach and develop the store team; manage scheduling and performance reviews.
• Oversee store operations including VM, stock management and loss prevention.

Skills

Customer service

Communication

Team leadership

Problem solving

Data analysis

Conflict resolution

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Role Summary

The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership.

Key Responsibilities

Customer Focus

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Candidate Requirement

• Bachelors Degree
  Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.
• Expert in Microsoft office.
• Demonstrated success in achieving sales targets and exceeding customer expectations.
• Exceptional customer service orientation with a strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising, stock management.
• Understanding of inventory management and loss prevention.