Store Manager - Nike (Bhiwandi, Mumbai)

Nike Inc; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Nike will open a new company-owned store in Bhiwandi, Mumbai, and seeks a Store Head Coach to create a premium consumer and employee experience while driving store performance.

You will lead the store team, manage operations, and execute programs to meet sales, service, organization, customer satisfaction, and profitability targets. The role requires hands-on leadership, coaching, and a relentless focus on customer service in a fast-paced, brand-first environment.

Qualifications

• A Bachelor's Degree and 6 years retail experience, or 7 years retail experience in lieu of a degree.
• A minimum of 4 years management experience.
• Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management.
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
• Proficient in Microsoft Office products and retail business systems.
• Ability to communicate in English.
• Ability to build, lead and manage high-performing teams.
• Ability to utilize tools to support conflict resolution and employee coaching and counselling.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Manage people, store operations and store environment to achieve sales, service, organization, customer satisfaction and profitability goals.
• Coach, manage and focus the team, providing a common purpose and inspiring them with the brand.
• Develop strategies to maximise the store's role within the district and drive HR planning and succession.
• Address loss prevention concerns and manage performance and corrective action processes.
• Communicate and deliver rewards and recognition for the store team.

Skills

Retail experience

Management experience

Budgeting

Customer service

Team leadership

MS Office

English communication

Conflict resolution coaching

Education

Bachelor's Degree

Tools

Retail business systems

Job description

WHO ARE WE LOOKING FOR?

We are looking for a Nike Store Head Coach (Store Manager) for our new company-owned store in Bhiwandi, Mumbai. Your mission will be to create an environment within a store that will provide a premium consumer experience, a premium employee experience, and implement programs/processes to drive business results.

WHAT WILL YOU WORK ON?

As the Nike Store Head Coach, you will manage people, store operations and store environment to achieve sales, service, organization, customer satisfaction and profitability goals and maintain operational standards. You will coach, manage, and focus your team, providing them with a common purpose and inspiring them with the power of the brand. You will build a team with diverse talents and experiences and allowing them to play to their strengths. You will be responsible for communication and delivery of rewards and recognition for store team. As the Nike Store Head Coach, you will manage financial budget including labour costs and overall expenses. You will develop strategies to maximize role of store within District (look beyond single store to district impact.) You will also create plans to address loss prevention concerns with LP, and also create succession plans, and effectively manage performance and corrective action processes in order to drive Human Resources planning.

WHAT YOU BRING

• A Bachelor's Degree and 6 years retail experience, or 7 years retail experience in lieu of a degree
• A minimum of 4 years management experience
• Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer
• Proficient in Microsoft Office products and retail business systems
• Ability to communicate in English
• Ability to build, lead and manage high-performing teams
• Ability to utilize tools to support conflict resolution and employee coaching and counselling
• Ability to work weekends, evenings and holidays as needed

*Please note that no relocation package will be provided.

Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.