Retail Team Lead - Nike (Dahisar, Mumbai)

Nike Inc; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Nike Inc in Mumbai's new company-owned store in Dahisar is seeking a Nike Retail Team Lead to deliver premium consumer experiences and drive sales through brand storytelling.

You'll lead by example in customer service, product knowledge, and store operations, assist with onboarding and training, support loss prevention, and coordinate with team members. The role requires flexibility to work evenings, weekends, and holidays in a fast-paced retail environment.

Qualifications

• 12th qualification or equivalent.
• 3 years of retail experience.
• English communication proficiency.
• Basic computer skills including MS Office.
• Willingness to work evenings, weekends and holidays.
• Physical ability to twist, bend, squat, reach, climb a ladder and stand long hours.

Responsibilities

• Deliver premium customer service and product recommendations.
• Drive sales by applying brand stories in-store.
• Assist onboarding and training of associates.
• Support loss prevention and ensure store security.
• Possess keyholder responsibilities as needed.

Skills

English communication

MS Office familiarity

Evenings/weekends/holidays

Physical endurance

Education

12th qualification or equivalent

Job description

WHO ARE WE LOOKING FOR?

We are looking for a Nike Retail Team Lead (Internal Title: Lead) whose mission will be to deliver a premium consumer experience by building the bond between consumer and brand with the highest level of service and applying brand stories to the retail setting. This positionwill be based in our new company-owned store in Dahisar.

WHAT WILL YOU WORK ON?

You will utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales. You will maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations. You will provide expertise in one or more areas or functions (Shipping and Receiving, Cashier duties, and Sales.) You will seek ongoing training and education to further develop your expertise. You will assist Managers in conducting formal onboarding and training programs for associates. You will assist with loss prevention efforts by providing proactive customer service and coordinating the work of other associates (but not a formal supervisor.) You may have keyholder responsibilities.

WHAT YOU BRING

• 12th Qualification or equivalent
• 3 years of retail experience
• Ability to communicate in English
• Basic computer skills, including Microsoft Office knowledge
• Must be able to work evenings, weekends, and holidays as needed
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time

*Please note that no relocation package will be provided.

Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.