Retail Team Leader - Nike, Mumbai (Dahisar & Bhiwandi)

Nike Inc; Mumbai; Presencial; INR 400.000 - 520.000; Jornada completa

Descripción de la vacante

Nike Inc is opening two new company-owned stores in Mumbai (Dahisar and Bhiwandi). We are seeking a Retail Team Leader (Lead) to ensure premium service, brand storytelling, and smooth store operations.

You will guide associates, handle complex transactions, and support onboarding while delivering top-tier customer experiences. The role requires English communication, 3+ years of retail experience, and flexibility to work evenings, weekends, and holidays in a dynamic retail environment.

Formación

• 12th qualification or equivalent.
• 3+ years of retail experience.
• English communication ability.
• Basic computer skills including MS Office.

Responsabilidades

• Deliver premium consumer experience and build brand connection.
• Handle sales, product knowledge, and complex transactions.
• Assist onboarding and training programs for associates.
• Support loss prevention and coordinate team activities.

Conocimientos

English communication

Customer service

Retail selling

MS Office

Educación

12th qualification or equivalent

Herramientas

MS Office

Descripción del empleo

Nike is opening 2 NEW company-owned stores in Mumbai as we expand our presence across India.

WHO ARE WE LOOKING FOR?

We are looking for a Retail Team Leader (Internal title: Lead) whose mission will be to deliver a premium consumer experience by building the bond between consumer and brand with the highest level of service and applying brand stories to the retail setting. This position will be based in our 2 new company-owned stores in Dahisar and Bhiwandi.

WHAT WILL YOU WORK ON?

You will utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales. You will maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations. You will provide expertise in one or more areas or functions (Shipping and Receiving, Cashier duties, and Sales.) You will seek ongoing training and education to further develop your expertise. You will assist Managers in conducting formal onboarding and training programs for associates. You will assist with loss prevention efforts by providing proactive customer service and coordinating the work of other associates (but not a formal supervisor.) You may have keyholder responsibilities.

WHAT YOU BRING

• 12th Qualification or equivalent
• At least 3 years of retail experience
• Ability to communicate in English
• Basic computer skills, including Microsoft Office knowledge
• Must be able to work evenings, weekends, and holidays as needed
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time

*Please note that no relocation package will be provided.

Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.