Store Manager - Lakeshore - Hyderabad

kushals.com; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

kushals.com Store in Hyderabad seeks an experienced Store Manager to lead daily operations, drive sales, and deliver outstanding customer experiences.

You will manage a team of 5+ staff, conduct training, scheduling, and performance reviews while optimizing inventory and loss prevention.

The ideal candidate holds a Bachelor's degree, 5+ years in retail fashion, and proven ability to meet targets with strong communication and leadership.

Qualifications

• Bachelor’s Degree required.
• Total 5+ years of retail experience in fashion.
• Minimum 2 years in a store manager or assistant store manager role managing 5+ staff.
• Proficient in Microsoft Office.
• Proven track record of meeting sales targets and delivering customer satisfaction.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and ensure smooth store operations.
• Strong understanding of inventory management and loss prevention.

Responsibilities

• Lead store operations and drive sales performance.
• Provide exceptional customer service to build loyalty.
• Mentor and coach a team of 5+ staff for high performance.
• Monitor schedules, conduct reviews, and handle hiring needs.
• Collaborate with VM for in-store displays and merchandising.
• Analyze store metrics to identify trends and improve efficiency.
• Ensure compliance with company policies and standards.

Skills

Customer service

Team leadership

Communication

Interpersonal skills

Analytical skills

Problem solving

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

The StoreManager ensures business success by leading store operations, driving salesperformance, and delivering exceptional customer experiences throughoperational expertise, customer-centric strategies and team leadership.

KeyResponsibilities

Customer Focus

• Provide exceptional customer service by going the extramile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapportwith customers.
• Handle customer queries, concerns, and feedback withprofessionalism and empathy.
• Ensure all employeesadhere to the company’s policies and guidelines, fostering a customer-centricculture.
• Drive sales to meet or exceed store sales targets,including achieving category-wise targets.
• Leverage data insights to optimize inventory and identifygrowth opportunities.
• Collaborate with theVisual Merchandising (VM) team to ensure implementation of in-store displays.
• Lead and motivate the store team to achieve highperformance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster acollaborative work environment.
• Focus on team development by conducting on-the-jobtraining (OJT) and providing constructive feedback.
• Manage employeeschedules, conduct performance reviews, and address hiring and training needsto ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changeseffectively within the store environment.
• Encourageflexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions thatenhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends,optimize operations, and implement performance improvements.
• Allocate resourcesefficiently to optimize staff productivity and store performance.

Store OperationsExcellence

• Oversee comprehensive store management, including visualmerchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional,presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handleadministrative tasks such as managing store expenses, maintaining monthlyreports, and updating operational checklists.

CandidateRequirement

• Bachelor’s Degree
• Total 5+ years of retail experience in the fashion industry, min 2 years ofexperienceas a store manager or assistant store manager handled a teamof 5+ people.
• Expert in Microsoft office.
• Demonstrated success in achieving salestargets and exceeding customer expectations.
• Exceptional customer service orientation witha strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities andensure smooth and efficient store operations.
• Strong team leadership skills to lead andinspire a team.
• Excellent communication and interpersonalskills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skillsto analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, includingvisual merchandising, stock management.
• Understanding of inventory management and lossprevention.