Store Manager - Khammam

kushals.com; Khammam; On-site; INR 600,000 - 800,000; Full time

Job summary

kushals.com is seeking a Store Manager to lead day-to-day store operations, drive sales performance, and deliver outstanding customer experiences. The role requires strong team leadership, data-driven decision making, and a deep understanding of visual merchandising and inventory controls.

You will mentor and coach a 5+ person team, manage schedules, and ensure adherence to company guidelines while optimizing store performance and profitability.

Qualifications

• Bachelor's degree required with 5+ years retail experience in fashion.
• Proven track record in meeting sales targets and delivering customer satisfaction.
• Strong leadership and team management capabilities.

Responsibilities

• Provide exceptional customer service and foster a customer-centric culture.
• Drive store sales and meet category targets through strategic execution.
• Lead and develop a high-performance store team with coaching and accountability.
• Oversee stock management, VM implementation, and shrinkage prevention.
• Analyze store metrics to optimize operations and staffing.

Skills

Store leadership

Customer service

Team motivation

Analytical thinking

Communication skills

Multitasking

Conflict resolution

Inventory awareness

Education

Bachelor's Degree in Retail/Fashion

Tools

Microsoft Office Suite

Job description

The StoreManager ensures business success by leading store operations, driving salesperformance, and delivering exceptional customer experiences throughoperational expertise, customer-centric strategies and team leadership.

KeyResponsibilities

:

Customer Focus

• Provide exceptional customer service by going the extramile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapportwith customers.
• Handle customer queries, concerns, and feedback withprofessionalism and empathy.
• Ensure all employeesadhere to the company’s policies and guidelines, fostering a customer-centricculture.
• Drive sales to meet or exceed store sales targets,including achieving category-wise targets.
• Leverage data insights to optimize inventory and identifygrowth opportunities.
• Collaborate with theVisual Merchandising (VM) team to ensure implementation of in-store displays.
• Lead and motivate the store team to achieve highperformance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster acollaborative work environment.
• Focus on team development by conducting on-the-jobtraining (OJT) and providing constructive feedback.
• Manage employeeschedules, conduct performance reviews, and address hiring and training needsto ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changeseffectively within the store environment.
• Encourageflexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions thatenhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends,optimize operations, and implement performance improvements.
• Allocate resourcesefficiently to optimize staff productivity and store performance.

Store OperationsExcellence

• Oversee comprehensive store management, including visualmerchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional,presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handleadministrative tasks such as managing store expenses, maintaining monthlyreports, and updating operational checklists.

CandidateRequirement

:

• Bachelor’s Degree
  Total 5+ years of retail experience in the fashion industry, min 2 years ofexperienceas a store manager or assistant store manager handled a teamof 5+ people.
• Expert in Microsoft office.
• Demonstrated success in achieving salestargets and exceeding customer expectations.
• Exceptional customer service orientation witha strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities andensure smooth and efficient store operations.
• Strong team leadership skills to lead andinspire a team.
• Excellent communication and interpersonalskills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skillsto analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, includingvisual merchandising, stock management.
• Understanding of inventory management and lossprevention.