Store Manager

V2 Retail Ltd; West Bengal; On-site; INR 350,000 - 520,000; Full time

Job summary

V2 Retail Ltd in India is seeking a Store Supervisor to assist the Store Manager in day-to-day operations, floor management, and achieving store sales targets. You will help supervise the team, handle escalated customer issues, and ensure smooth floor activities.

The role requires 3–5 years of apparel retail experience, 1–2 years in leadership, and strong communication. Candidate should be able to work in a fast-paced environment, follow SOPs, monitor stock and displays, and help drive KPIs.

Qualifications

• 3–5 years of apparel retail experience; 1–2 years in supervisory roles.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced retail environment with SOP adherence.

Responsibilities

• Assist the Store Manager in day-to-day operations and sales targets.
• Supervise floor staff and ensure customer service standards.
• Coordinate shift planning and staff attendance.
• Maintain SOP adherence and audit readiness.
• Monitor stock replenishment, displays, and billing queues.
• Drive KPIs and coach sales associates to improve conversion.

Skills

Retail management

Team supervision

Customer service

Communication skills

SOP adherence

Attention to detail

Education

Graduate / Post Graduate in any discipline

Job description

Assist the Store Manager in day-to-day operations including floor management, team supervision, and achieving store sales targets. Handle escalated customer issues and ensure resolution. Coordinate shift planning, staff attendance, and SOP adherence. Monitor stock replenishment, display standards, and billing queues. Drive conversion rates and UPT through floor coaching and motivation of sales associates.

Responsibilities

• Assist the Store Manager in day-to-day operations including floor management, team supervision, and achieving store sales targets.
• Handle escalated customer issues and ensure resolution.
• Coordinate shift planning, staff attendance, and SOP adherence.
• Monitor stock replenishment, display standards, and billing queues.
• Drive retail KPIs, training through floor coaching and motivation of sales associates.

Qualifications

• Graduate / Post Graduate in any discipline.

Required Skills

• Minimum 3–5 years’ of retail experience (Apparels) and 1-2 years in team handling or supervisory role.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Basic understanding of retail SOPs and customer service standards.
• Team handling and coordination abilities.
• Attention to detail and operational discipline.

Key Performance Indicators

• Achievement of operational and sales targets.
• Customer satisfaction and service quality.
• Compliance with SOPs and audit standards.
• Accuracy and timeliness in assigned responsibilities.