Store Manager

Divinelane; Pune District; On-site; INR 500,000 - 900,000; Full time

Job summary

Divinelane in Pune invites a seasoned Store Manager to oversee daily jewellery store operations, drive sales, manage inventory, and lead a small team in Abiruchi Mall.

The role requires 3–5 years in jewellery retail, strong customer service, and a proven ability to hit targets while ensuring premium customer experiences and compliance with company standards.

Qualifications

• 3-5 years of retail jewellery experience, preferably in jewellery retail.
• Experience managing a jewellery store/showroom preferred.
• Strong knowledge of jewellery retail operations, sales and customer handling.
• Good understanding of jewellery, gemstones and product specs.

Responsibilities

• Manage complete day-to-day store operations, including opening and closing.
• Lead and supervise the store sales team and allocate daily responsibilities.
• Drive sales and achieve monthly store targets.
• Handle billing, cash, payments, and daily sales reports.
• Ensure an excellent in-store customer experience.
• Assist customers with jewellery selection, pricing, customization, and gemstone queries.
• Handle customer complaints and follow-ups professionally.
• Manage inventory, stock receiving, tagging, display, movement, and reconciliation.
• Coordinate with central team for stock replenishment and operations.
• Maintain visual merchandising, store presentation, hygiene, records, and documentation.
• Ensure compliance with company policies, security procedures, and standards.

Skills

Retail jewellery operations

Team leadership

Customer handling

Sales targets

Inventory management

Communication

Negotiation

Education

Graduate

Tools

MS Excel/Google Sheets

Billing/POS systems

Job description

Store Manager Retail Operations | Full-Time | Pune (Work from Office)

Location: Abiruchi Mall, Pune Work from Office
Experience: 3-5 Years
Employment Type: Full-Time
Working Days: 6 Days a Week
Timings: 11:00 AM - 8:30 PM
Education: Graduate preferred
Salary: Competitive, based on experience & interview performance

Role Overview

We are seeking an experienced and customer-focused Store Manager to manage the day-to-day operations of our jewellery store in Jaipur. This role is critical in delivering an exceptional in-store experience for customers of high-value spiritual and jewellery products, while ensuring smooth store operations, sales performance, and team leadership. The ideal candidate has prior experience in a jewellery retail store and brings strong skills in customer handling, sales, inventory management, team supervision, and store operations.

Key Responsibilities

• Manage complete day-to-day store operations, including opening and closing.
• Lead and supervise the store sales team and allocate daily responsibilities.
• Drive sales and achieve monthly store targets.
• Handle billing, cash, payments, and daily sales reports.
• Ensure an excellent in-store customer experience.
• Assist customers with jewellery selection, pricing, customization, and gemstone-related queries.
• Handle customer complaints and follow-ups professionally.
• Manage inventory, stock receiving, tagging, display, movement, and reconciliation.
• Coordinate with the central team for stock replenishment and operational requirements.
• Maintain visual merchandising, store presentation, hygiene, records, and documentation.
• Ensure compliance with company policies, security procedures, and operational standards.

Required Skills & Experience

• 3-5 years of retail experience, preferably in jewellery retail.
• Experience managing a jewellery store/showroom will be preferred.
• Strong knowledge of jewellery retail operations, sales, and customer handling.
• Good understanding of jewellery, gemstones, and product specifications.
• Experience in achieving sales targets and handling premium/high-value customers.
• Strong leadership, communication, negotiation, and team-management skills.
• Good knowledge of inventory and stock management.
• Basic proficiency in MS Excel/Google Sheets and Billing/POS systems.
• Knowledge of gemstones, astrology, or spiritual jewellery will be an added advantage.