Store Manager

H K Jewels; NTR, Hyderabad, Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

H K Jewels in India seeks an experienced Store Operations Manager to oversee daily retail activities, ensure smooth functioning, and deliver exceptional customer service.

You will monitor inventory, stock replenishment, visual merchandising, billing, POS operations, and cash reconciliation while analyzing sales trends to drive revenue growth across multiple stores. The role requires strong communication with internal teams, vendor coordination, and adherence to company standards.

Qualifications

• 3-6 years of experience in Jewellery merchandising or a related field.
• Proven track record in developing successful merchandise plans that drive revenue growth.
• Excellent communication skills for working closely with internal stakeholders across multiple departments.
• Data-driven decision making
• Multi-store handling experience preferred

Responsibilities

• Manage the overall operations of the retail store and ensure smooth daily functioning.
• Deliver exceptional customer service and effectively handle customer queries and complaints.
• Monitor inventory levels, stock movement, replenishment, and stock accuracy.
• Ensure proper visual merchandising and attractive product displays to enhance customer experience.
• Maintain store cleanliness, hygiene, and compliance with company standards.
• Oversee billing, cash handling. POS operations, and daily cash reconciliation.
• Analyze sales reports, footfall, and customer trends to improve store performance.
• Implement promotional campaigns and marketing activities to increase sales. Coordinate with vendors, suppliers, and warehouse teams for stock availability.
• Minimize inventory shrinkage, pilferage, and operational losses.
• Prepare daily, weekly, and monthly operational and sales reports.

Skills

Jewellery merchandising

Customer service

Inventory management

Visual merchandising

Cash handling

Data-driven decisions

Multi-store handling

Communication skills

Job description

Role & responsibilities

• Manage the overall operations of the retail store and ensure smooth daily functioning.


• Deliver exceptional customer service and effectively handle customer queries and complaints.


• Monitor inventory levels, stock movement, replenishment, and stock accuracy.


• Ensure proper visual merchandising and attractive product displays to enhance customer experience.


• Maintain store cleanliness, hygiene, and compliance with company standards.


• Oversee billing, cash handling. POS operations, and daily cash reconciliation.


• Analyze sales reports, footfall, and customer trends to improve store performance.


• Implement promotional campaigns and marketing activities to increase sales. Coordinate with vendors, suppliers, and warehouse teams for stock availability.


• Minimize inventory shrinkage, pilferage, and operational losses.


• Prepare daily, weekly, and monthly operational and sales reports.

Preferred candidate profile

• 3-6 years of experience in Jewellery merchandising or a related field.


• Proven track record in developing successful merchandise plans that drive revenue growth.


• Excellent communication skills for working closely with internal stakeholders across multiple departments.


• Data-driven decision making


• Multi-store handling experience preferred