Store Head

Krishna Jewellers Pearls And Gems; Hyderabad; On-site; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance

Provident Fund

Yearly bonus

Paid leave

Job summary

Krishna Jewellers Pearls & Gems Pvt. Ltd. is seeking an experienced Store Manager to own daily operations and drive overall business performance for the Kokapet showroom. You will manage P&L, profitability, inventory, and customer experience while ensuring compliance and security.

The role demands leadership of a complete showroom team, operational excellence, and strong financial controls to sustain premium service and growth in a luxury jewellery environment.

Qualifications

• Experience in P&L management, budgeting, and profitability improvement.
• Strong understanding of retail operations and financial controls.
• Knowledge of inventory control and cash management.

Responsibilities

• Own and oversee end-to-end store operations and daily functioning.
• Lead planning, performance targets, and team productivity.
• Monitor sales, margins, expenses, and financial reporting.
• Ensure compliance, security, and quality customer service.
• Coordinate with finance, HR, inventory, and marketing teams.
• Drive promotions, upsell strategies, and showroom presentation.

Skills

P&L management

Retail store operations

Leadership & team management

Customer experience

Budgeting & cost control

Inventory management

Analytics & MIS

Security & compliance

Education

Bachelor's degree in Business Administration, Retail Management, Finance, or related field

Tools

POS systems

MS Excel

Inventory management software

Job description

Job Summary

Krishna Jewellers Pearls & Gems Pvt. Ltd. is looking for an experienced and business-oriented Store Manager to take complete ownership of the day-to-day operations and overall business performance of our jewellery showroom at Kokapet.

The ideal candidate will be responsible for managing the store end to end, including Profit & Loss (P&L), sales performance, operational efficiency, inventory management, financial controls, staff productivity, customer experience, and compliance. The candidate must be capable of analyzing business performance, controlling costs, improving profitability, and ensuring smooth showroom operations while maintaining high standards of service and security.

Key Responsibilities

1. End-to-End Store Operations

• Take complete ownership of the showroom's daily operations and overall functioning.
• Ensure smooth coordination across sales, billing, inventory, customer service, and support functions.
• Establish and monitor operational processes, SOPs, and company policies.
• Ensure proper opening and closing procedures, staff deployment, housekeeping, and showroom readiness.
• Identify operational gaps and implement improvements to enhance efficiency and productivity.

2. Profit & Loss (P&L) and Financial Management

• Take ownership of the store's overall P&L, revenue, profitability, and operating expenses.
• Monitor sales, gross margins, discounts, operating costs, and other key financial performance indicators.
• Prepare and review daily, weekly, and monthly business performance reports.
• Develop action plans to achieve revenue, profitability, and cost-control targets.
• Monitor controllable expenses and ensure optimal utilization of store resources.
• Ensure accurate cash management, billing, payment reconciliation, and financial documentation.
• Analyze business variances and present performance updates and improvement plans to management.

3. Sales Performance and Business Growth

• Drive overall store revenue and profitability through effective business planning and execution.
• Set sales targets and monitor individual and team performance against business goals.
• Identify opportunities to improve conversion rates, average transaction value, repeat business, and customer footfall.
• Implement upselling and cross-selling strategies to improve sales and margins.
• Analyze product category performance and customer buying patterns to support business decisions.
• Develop local business opportunities and execute promotional activities in coordination with management and marketing teams.

4. Inventory and Stock Management

• Oversee end-to-end inventory management, including stock availability, movement, transfers, and reconciliation.
• Ensure accurate stock records and conduct regular physical stock audits.
• Monitor stock discrepancies, ageing inventory, slow-moving items, and stock loss.
• Coordinate with merchandising, purchase, and inventory teams to maintain appropriate stock levels.
• Ensure strict controls over jewellery handling, custody, security, and documentation.
• Investigate stock variances and implement corrective measures to minimize losses.

5. Team Management and Productivity

• Lead and manage the complete showroom team, including sales staff, billing personnel, and support staff.
• Plan manpower requirements, duty rosters, attendance, and task allocation.
• Set performance expectations and monitor individual productivity.
• Train and coach employees on operational procedures, product knowledge, customer handling, and compliance.
• Conduct performance reviews and implement improvement plans where required.
• Maintain discipline, accountability, teamwork, and a performance-driven work culture.

6. Compliance, Controls, and Risk Management

• Ensure adherence to company policies, internal controls, and applicable statutory requirements.
• Maintain accurate operational, financial, inventory, and employee records.
• Ensure compliance with billing, cash handling, stock movement, and authorization procedures.
• Coordinate internal audits and implement corrective actions for audit observations.
• Enforce showroom security, loss-prevention measures, and risk-control procedures.
• Ensure proper documentation and timely closure of operational issues.

7. Customer Experience and Relationship Management

• Ensure a consistent, high-quality customer experience throughout the showroom.
• Handle customer escalations, complaints, and service recovery.
• Build relationships with high-value and repeat customers.
• Monitor customer feedback and implement measures to improve satisfaction and retention.
• Ensure the showroom maintains premium presentation, cleanliness, and visual merchandising standards.

8. Reporting and Coordination with Management

• Submit regular reports on sales, P&L, expenses, inventory, manpower, and operational performance.
• Review key performance indicators and take timely corrective action.
• Coordinate with finance, HR, inventory, marketing, and other departments to resolve store-related issues.
• Provide business insights, market intelligence, competitor updates, and recommendations to management.
• Take accountability for achieving the showroom's overall business and operational objectives.

Qualifications & Skills

• Strong understanding of retail store operations, financial management, and business performance.
• Proven experience in P&L management, budgeting, cost control, and profitability improvement.
• Knowledge of inventory control, stock audits, cash management, and internal controls.
• Strong leadership, decision-making, analytical, and problem-solving skills.
• Ability to interpret sales reports, financial statements, and operational MIS.
• Proficiency in POS systems, MS Excel, and inventory or retail management software.
• Strong communication, coordination, and team management skills.
• High integrity, accountability, and attention to detail.

Education & Experience

• Bachelor's degree in Business Administration, Retail Management, Finance, or a related field preferred.
• Minimum 10 years of overall retail experience, including at least 5 years in a Store Manager or equivalent leadership role.
• Experience managing the complete operations and P&L of a retail store is strongly preferred.
• Experience in jewellery, luxury retail, fashion, lifestyle, or other high-value retail businesses will be an advantage.
• Candidates with demonstrated experience in inventory control, financial management, operational audits, and profitability improvement will be preferred.

Working Conditions

• 6 days per week.
• 10 working hours per day.
• Availability to work on weekends, public holidays, and during festive seasons.
• Active involvement in showroom operations and business reviews.

Compensation & Benefits

• Competitive salary.
• Performance-based incentives.
• Health insurance and Provident Fund (PF).
• Paid leave.
• Daily snacks.
• Yearly bonus.
• Professional development and career growth opportunities.
• Supportive and professional work environment.

Key Expectation:

The Store Manager will act as the overall business owner of the showroom, ensuring complete accountability for store operations, P&L, profitability, inventory, team performance, compliance, and customer experience.