Store Manager

Lenskart; Sirmaur; On-site; INR 450,000 - 750,000; Full time

Job summary

Lenskart is seeking an experienced Store Manager in India to bridge strategy and execution at the store level. You will lead a team to achieve sales, conversions and customer satisfaction while upholding store standards.

Responsibilities include coaching staff, managing inventory and cash, and ensuring a superior customer experience. Graduate candidates with leadership potential are encouraged to apply.

Qualifications

• Graduate with at least basic management or retail exposure.
• Strong communication and leadership abilities.
• Customer-centric approach with problem-solving mindset.

Responsibilities

• Greet customers and coach staff to deliver excellent service.
• Drive store sales, conversions and customer satisfaction targets.
• Oversee cash handling, stock checks and POS transactions.
• Supervise staff scheduling and shift coordination to meet business needs.
• Maintain store standards, SOP adherence and store upkeep.
• Collaborate with other departments to ensure seamless customer experience.

Skills

Customer-focused

Leadership

People development

Communication

Coaching

Education

Graduate

Tools

POS System

Job description

Reporting to Area Operations Manager
Skip Level City/Zonal Manager

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards
achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level
of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

• Area Activities expected to be performed by a Lenskart Store Manager
• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that
• Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring
• this is consistent with the team
• Customer focus:
• Driving Net
• Promoter Score
• Striving to have long lasting and fruitful relationships with each of our customers
• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Driving sales vs. plan
• Assessing field capability and establish performance priorities at group level
• Assisting in recruiting and selecting high potential staff
• People development
• Providing effective on-the-job training and guidance to team members making use of company training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
• (Attrition Control)
• Understanding the reasons for attrition and taking measures to control it
• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Cash & Inventory management
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring
• the best customer experience to the Lenskart Customer
• Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
• Supervision
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality
• standards
• Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
• Updating colleagues on business performance, new initiatives and other important issues
• Scheduling the teams shift timings to meet the stores business needs and demands
• Ensuring staffing levels are adequate to effectively operate the store
• SOP adherence & implementation
• Maintaining the store as per Lenskart standards, regularly cleaning the frames and other
• equipment at the store
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

• Minimum qualification: Graduate
• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .