Store Manager

Lenskart; Mangaluru; Presencial; INR 400.000 - 800.000; Jornada completa

Descripción de la vacante

Lenskart is seeking a Store Manager to lead store operations in Karnataka. You will drive sales, manage staff morale, coach team members, and ensure top-notch customer service while maintaining stock accuracy and cash controls.

The role emphasizes staff development, attrition control, and collaboration with other departments to ensure a smooth customer journey from check-in to checkout.

Formación

• 4 to 10 years of experience in store management.
• Strong customer service orientation with problem-solving skills.
• Experience in cash handling and stock/inventory control.

Responsabilidades

• Greet customers and coach staff to deliver excellent service.
• Drive store sales to meet targets and motivate the team.
• Recruitment support and on-the-job training for retail staff.
• Oversee cash reconciliation and ensure accurate stock counts.
• Ensure SOPs for eye-checkups and customer experience are followed.

Conocimientos

Store operations

Leadership

Customer service

Sales coaching

Herramientas

POS System

Descripción del empleo

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Store Manager

Customer focus:

Driving Net

Promoter Score

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs.

plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People development

(Attrition Control)

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

Preferred candidate profile :

Candidate should has to 4 to 10 Years of Experience in store managing