Store Manager

Lenskart; Sundargarh; On-site; INR 400,000 - 700,000; Full time

Job summary

Lenskart in Odisha, India seeks a Store Manager to lead store performance, drive sales, and deliver superior customer service while coaching staff and managing inventory.

You will be the link between strategy and execution, building a high-morale team, scheduling shifts, and ensuring the store meets metrics and brand standards at every customer touchpoint.

Qualifications

• Graduate with ability to bridge strategy and execution.
• Strong people development and inspirational leadership.
• Excellent communication, listening and customer-service skills.

Responsibilities

• Drive store sales by meeting targets and leading the team.
• Ensure high customer service and satisfaction through coaching.
• Oversee cash, inventory, stock takes, and POS transactions.
• Schedule shifts and maintain store standards and upkeep.
• Ensure eye-check SOPs and policy adherence.

Skills

Customer focus

Sales leadership

People management

Communication

Training & development

Education

Graduate

Tools

POS System

Job description

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Store Manager

• Customer focus: Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers
• Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company development training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to Control execute the developmental plan Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Cash & Inventory Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues Supervision are resolved
• Supervision Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards
• SOP adherence & implementation Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Maintaining the store as per Lenskart standards, regularly cleaning the frames and other Store up keep & maintenance equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Graduate
• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority