Store Manager

Aditya Birla Insulators; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Aditya Birla Insulators in Kolkata invites a Store Manager to drive revenues, deliver superior customer service, and lead store operations as per company guidelines. You will management daily cash processes, coordinate inventories, and ensure high retail KPI achievement.

The role requires coordinating with HO for stocks, reports, and collaterals, while ensuring timely replenishment and quality tailoring services. You will also ensure VM compliance and 100% POS billing across the store.

Qualifications

• Experience in retail store management and customer service
• Ability to manage daily store operations and sales targets
• Strong team leadership and performance monitoring
• Knowledge of cash handling, deposits and reconciliations
• Familiarity with POS systems and CRM reporting
• Attention to product presentation and merchandising standards

Responsibilities

• Achieve monthly sales targets and monitor daily performance
• Ensure store operations adhere to company SOPs and audits
• Maintain optimal stock levels and coordinate replenishments
• Manage cash deposits, daily collections, and MIS reporting
• Ensure 100% POS billing and CRM compliance
• Oversee tailoring services and timely VM execution
• Display products per VM guidelines and festive plans

Skills

Customer service

Store management

Team management

Inventory management

Cash handling

POS system usage

CRM reporting

Product display

Tailoring services coordination

Tools

POS software

CRM software

Visual merchandising guidelines

Job description

Job Purpose

This position is required to deliver revenues, provide bestinclass customer service, motivate store sales team and manage all store operations as per Company guidelines.

Job Context Major Challenges

• Independent store sales, operations and team management
• Coordinate closely with HO for stocks, collaterals, reimbursements, reports
• Inputs to drive walkins, achieve higher % conversions, promote tailoring revenues and consistently provide superior shopping experience.
• Monthly value targets and retail KPI achievement
• Cash credit sales management and daily deposit with reporting

Accountability

Supporting Actions

Monthly Sales Target

Day wise target split, sales staff wise allocation, daily monitoring, balance to go plan, retail KPI tracking

Store Operations SOP Adherence

Managing all aspects of store operations as per guidelines and scoring high in retail audits and mystery shopping programs

Inventory Management

To play key role in maintaining optimum and relevant stock levels, ensure regular timely replenishment/refill orders and reverse logistics to deliver freshness to consumers at all times

Cash Management

Ensure daily cash deposit and collection reconciliation. Prepare and share daily collection MIS and other reports as required.

POS, CRM Reports

100% billing on POS and ensure compliance on POS CRM software. Prepare and share reports as per the frequency set by Company.

Tailoring Services

Ensure tailoring services as per SOP at all times and maintain quality and timelines.

Product Display VM

Ensure VM guideline is followed on a daily basis and festive VM plans are executed as per specific guidelines and pictures shared with retail team.