Store Manager

Kushals.com; Hyderabad; Sur place; INR 450 000 - 650 000; Plein temps

Résumé du poste

Kushals.com in Hyderabad is seeking a store leader to drive customer-focused service and sales performance. You will guide the team, optimize inventory, and ensure high store standards with clear processes.

Strong leadership, data-driven decision making, and ability to adapt to new strategies are essential for success in this role. This position is based on-site at the Hyderabad store.

Responsabilités

• Provide exceptional customer service and build loyalty with emotional intelligence.
• Drive store sales and optimize inventory through data insights.
• Lead and coach the store team, conduct performance reviews and onboarding.
• Adapt to new strategies and technologies to improve operations.
• Utilize data to make informed decisions and improve efficiency.
• Oversee stock management, audits, and store condition maintenance.

Connaissances

Customer Focus

Sales Mastery

Leadership

Change Management

Decision Making

Store Operations

Description du poste

Customer Focus

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.