Store Manager

Emprego; Gurugram District; On-site; INR 279,000 - 391,000; Full time

Benefits offered by this job

Commuter assistance

Job summary

Emprego in Gurgaon, Haryana, invites an experienced Store Manager to oversee day-to-day store operations, including purchasing, inventory, staff supervision, sales, and customer service. You will ensure hygiene, cash control, and compliance with SOPs while driving performance and profitability.

The role requires 3-5 years in store management, strong leadership, excellent communication, and ability to manage peak periods, weekends, and festivals.

Qualifications

• 3–5 years of experience in store management, retail, bakery or similar operations.
• Strong leadership and staff-management skills.
• Excellent communication and customer-service abilities.
• Basic knowledge of billing/POS systems and MS Excel.

Responsibilities

• Purchase & Vendor Management: manage regular purchase of sweets, food items, raw materials, packaging, and other store requirements; coordinate with vendors; ensure purchases per budgets; maintain records and invoices.
• Inventory Management: maintain stock levels, daily stock checks, FIFO/FEFO practices, prepare inventory reports.
• Staff Management: supervise all store staff, schedules, discipline, training on customer service and hygiene.
• Overall Store Operations: ensure opening/closing, monitor sales, display, cash reconciliation, POS, and reports.
• Customer Service: ensure high-quality service, handle complaints, maintain staff conduct.
• Hygiene, Quality & Compliance: ensure cleanliness, proper food handling, storage, and compliance with SOPs.
• Reporting & Administration: daily sales and operation reports, maintain records, report issues to management.

Skills

Leadership

Purchase & negotiation

Inventory control

Retail operations

Customer service

Problem-solving

Communication

Planning & organization

Cash & expense management

Food safety & hygiene awareness

Tools

MS Excel

Job description

We are looking for an experienced and responsible Store Manager to oversee the complete day-to-day operations of the store. The Store Manager will be responsible for purchase and vendor coordination, inventory management, staff supervision, sales, customer service, cash control, hygiene, and overall store performance.

Key Responsibilities

• Purchase & Vendor Management: Manage regular purchase of sweets, food items, raw materials, packaging materials, and other store requirements; coordinate with approved vendors and suppliers; check purchase rates, quality, quantity, and delivery schedules; ensure purchases are made as per approved requirements and budgets; maintain proper purchase records, invoices, and vendor details; coordinate with management for new vendors and rate negotiations.
• Inventory Management: Maintain accurate stock levels and ensure timely replenishment; monitor daily inward and outward stock; conduct regular physical stock verification; identify shortages, wastage, damages, expiry, and pilferage; ensure proper FIFO/FEFO practices wherever applicable; maintain minimum and maximum stock levels; prepare and submit daily/weekly/monthly inventory reports; ensure proper storage and handling of food products and packaging materials.
• Staff Management: Supervise all store staff, including sales, counter, kitchen/support, housekeeping, and delivery personnel as applicable; allocate duties and prepare staff schedules/shifts; monitor attendance, punctuality, grooming, discipline, and performance; train staff on customer service, product knowledge, hygiene, and store procedures; handle staff issues and maintain a positive working environment; ensure adequate staffing during peak hours, weekends, and festivals.
• Overall Store Operations: Take complete responsibility for smooth day-to-day functioning of the store; ensure the store opens and closes on time; monitor daily sales and achieve assigned sales targets; ensure proper display, presentation, freshness, and availability of products; monitor cash counter operations and daily cash reconciliation; ensure proper billing and POS operations; coordinate with accounts/management regarding sales, cash, expenses, and reports; minimize operational losses, wastage, and stock discrepancies.
• Customer Service: Ensure excellent customer service and customer satisfaction; handle customer complaints and resolve issues professionally; ensure staff maintain proper communication and behavior with customers; monitor customer feedback and take corrective action where required.
• Hygiene, Quality & Compliance: Ensure high standards of cleanliness and hygiene throughout the store; ensure proper food handling, storage, and display practices; monitor product quality and freshness; ensure compliance with company SOPs and applicable food safety requirements; conduct regular checks of equipment, refrigeration, storage areas, counters, and premises.
• Reporting & Administration: Prepare daily sales and operational reports; maintain purchase, inventory, wastage, staff attendance, and expense records; monitor daily expenses and ensure proper authorization; report operational issues, stock shortages, damages, and maintenance requirements to management; maintain all store documents and records properly.

Experience

3-5 years of experience in store management, retail, restaurant, bakery, sweets, food & beverage, or similar operations. Previous experience handling purchase and inventory will be preferred. Strong staff-handling and leadership skills. Good communication and customer-service skills. Basic knowledge of billing/POS systems and MS Excel. Good numerical and stock-management abilities. Ability to work under pressure and manage peak-season operations. Should be responsible, disciplined, honest, and proactive. Willingness to work flexible hours, weekends, and festivals as required.

Key Performance Indicators (KPIs)

• Sales and target achievement
• Inventory accuracy and stock control
• Reduction in wastage and pilferage
• Purchase cost control
• Staff productivity and attendance
• Customer satisfaction
• Store hygiene and presentation
• Cash and billing accuracy
• Compliance with company SOPs
• Overall profitability and operational efficiency

Core Competencies

• Leadership & team management
• Purchase & negotiation
• Inventory control
• Retail operations
• Customer service
• Problem-solving
• Communication
• Planning & organization
• Cash & expense management
• Food safety & hygiene awareness

Pay

₹25,** - ₹35,** per month

Benefits

• Commuter assistance

Location

• Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (required)
• Location : Gurgaon, Haryana (preferred)
• Work Location: In person