Store Manager

Unisexx Fashion House; Gurugram District; On-site; INR 400,000 - 800,000; Full time

Job summary

YELL in Gurgaon is seeking an experienced Store Manager to oversee daily store operations and drive sales performance. You will manage the team, ensure excellent customer service, and maintain high standards of visual merchandising across multiple locations.

The role demands strong leadership, retail KPI knowledge, and proficient MS Excel reporting in a fast-paced environment.

Qualifications

• Graduate in any discipline (preferred).
• 35 years of experience in retail, preferably with 1–2 years in a managerial role.
• Strong team management and leadership skills.
• Good understanding of retail KPIs and sales performance.
• Excellent communication and customer-handling skills.
• Proficiency in MS Excel and basic reporting.

Responsibilities

• Manage daily store operations and ensure smooth functioning.
• Achieve monthly sales targets and drive store profitability.
• Monitor KPIs, including ATV, UPT, conversion rate and ASP.
• Lead, train, motivate and develop the store team.
• Ensure excellent customer service and customer satisfaction.
• Maintain visual merchandising standards and store presentation.
• Monitor inventory, stock replenishment, stock accuracy and shrinkage.
• Prepare daily, weekly and monthly sales reports.
• Ensure compliance with company policies, SOPs and operational standards.
• Handle customer complaints and resolve escalations effectively.

Skills

Retail management

Team leadership

Customer service

Communication

Sales analytics

Education

Graduate degree or above

Tools

MS Excel

Job description

BRAND NAME - YELL

We are looking for an experienced and result-oriented Store Manager to oversee daily store operations, drive sales performance, manage the team, and ensure excellent customer service. The ideal candidate should have strong leadership, communication, and retail management skills.

Key Responsibilities

• Manage daily store operations and ensure smooth functioning.
• Achieve monthly sales targets and drive store profitability.
• Monitor key performance indicators (KPIs), including ATV, UPT, conversion rate and ASP.
• Lead, train, motivate and develop the store team.
• Ensure excellent customer service and customer satisfaction.
• Maintain visual merchandising standards and store presentation.
• Monitor inventory, stock replenishment, stock accuracy and shrinkage.
• Prepare daily, weekly and monthly sales reports.
• Ensure compliance with company policies, SOPs and operational standards.
• Handle customer complaints and resolve escalations effectively.

Requirements

• Graduate in any discipline (preferred).
• 35 years of experience in retail, preferably with 1–2 years in a managerial role.
• Strong team management and leadership skills.
• Good understanding of retail KPIs and sales performance.
• Excellent communication and customer-handling skills.
• Proficiency in MS Excel and basic reporting.
• Ability to work in a fast-paced retail environment.

WE ARE HIRING FOR 3 LOCATIONS - GK, KHAN MARKET, GURGAON (ARDEE MALL)