Store Executive

Gorug Studios Pvt. Ltd.; Delhi, Gurugram District; On-site; INR 300,000 - 520,000; Full time

Job summary

Gorug Studios Pvt. Ltd. in Delhi seeks a Studio Executive to oversee daily studio operations, deliver exceptional customer experiences, and lead a creative team.

You will drive sales targets, manage bookings, training, and quality of workshops, ensuring brand standards across all interactions.

Qualifications

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with problem-solving skills.
• Ability to manage multiple responsibilities in a fast-paced retail environment.
• Good organizational and reporting skills.
• Sales-oriented with ability to achieve business targets.
• Interest in art, design, creativity, or experiential retail.
• Proficiency in MS Office and basic reporting tools.

Responsibilities

• Oversee day-to-day studio operations efficiently.
• Ensure studio is clean, organized, and well-maintained.
• Monitor inventory, materials, tools, and supplies.
• Coordinate with management on operational needs and updates.
• Ensure compliance with SOPs and guidelines.
• Deliver an excellent, memorable customer experience.
• Guide customers through workshops and explain the tufting experience.
• Handle inquiries, bookings, complaints, and feedback.
• Drive studio sales and monthly revenue targets.
• Promote workshops, products, and offerings to customers.
• Follow up on leads and convert inquiries into bookings.
• Prepare daily sales and performance reports for management.
• Lead, motivate, and supervise studio executives and staff.
• Prepare staff schedules and allocate daily tasks.
• Train new employees on customer service and processes.
• Monitor attendance, discipline, and performance.
• Ensure workshops run smoothly and on schedule.
• Monitor rug quality and proper labelling/storage.
• Coordinate rug collection and delivery timelines where applicable.
• Maintain records of bookings, sales, expenses, and inventory.
• Update company systems on time and report issues promptly.
• Assist management with audits and stock verification.

Skills

Leadership

Communication

Customer-centric

Multitasking

Organization

Sales targets

Art/design interest

MS Office

Education

Graduate in any discipline

Tools

MS Office

Reporting tools

Job description

About the Role

We are looking for an enthusiastic, responsible, and customer-focused Studio Executive to oversee the daily operations of our creative tufting studio. The Studio Executive will be responsible for managing studio operations, ensuring an exceptional customer experience, leading the studio team, achieving sales targets, and maintaining smooth workshop execution while upholding the brand standards of Go Rug Yourself.

Key Responsibilities

Studio Operations

• Manage the day-to-day operations of the studio efficiently.
• Ensure the studio is operational, well-maintained, clean, and organized at all times.
• Monitor inventor, materials, tools, and studio supplies.
• Coordinate with management regarding operational requirements and studio updates.
• Ensure all company SOPs and operational guidelines are followed.

Customer Experience

• Deliver an excellent and memorable experience to every customer visiting the studio.
• Guide customers through workshops and explain the tufting experience professionally.
• Handle customer queries, bookings, complaints, and feedback effectively.
• Maintain high standards of hospitality and customer engagement.

Sales & Business Performance

• Drive studio sales and achieve monthly revenue and booking targets.
• Promote workshops, products, and additional offerings to customers.
• Follow up on leads and convert enquiries into confirmed bookings.
• Prepare daily sales and performance reports for management.

Team Management

• Lead, motivate, and supervise studio executives, artists, helpers, and support staff.
• Prepare staff schedules and manage daily task allocation.
• Train new employees on customer service, studio processes, and company standards.
• Monitor employee attendance, discipline, and overall performance.

Workshop & Quality Management

• Ensure all workshops are conducted smoothly according to scheduled timelines.
• Monitor the quality of rugs produced during workshops.
• Ensure completed rugs are properly labelled, stored, and handed over as per process.
• Coordinate with customers regarding rug collection and delivery timelines wherever applicable.

Reporting & Administration

• Maintain accurate records of bookings, sales, expenses, inventory, and studio activities.
• Update all required information on company systems within defined timelines.
• Report operational issues, customer escalations, and maintenance concerns promptly.
• Assist management with audits, stock verification, and operational reviews.

Required Skills & Competencies

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with strong problem-solving skills.
• Ability to manage multiple responsibilities in a fast-paced retail environment.
• Good organizational and reporting skills.
• Sales-oriented with the ability to achieve business targets.
• Interest in art, design, creativity, or experiential retail will be preferred.
• Proficiency in MS Office and basic reporting tools is desirable.

Qualifications & Experience

• Graduate in any discipline preferred.
• 0 to 5years of experience in retail, hospitality, boutique, studio, or customer experience management.
• Previous experience as a Store Executive, Studio Executive, Retail , Executive, or similar leadership role will be an advantage.
• Candidates with a creative, artistic, fashion, interior, or design background will be preferred.