Store Manager/ Executive

Gorug Studios Pvt. Ltd.; Hyderabad; On-site; INR 350,000 - 480,000; Full time

Benefits offered by this job

Flexible schedule

Health insurance

Leave encashment

Paid time off

Job summary

Gorug Studios Pvt. Ltd. in Hyderabad is seeking a Studio & Team Manager to oversee store operations, lead the team, and ensure an exceptional customer experience across all workshops and events.

You will supervise staff, manage schedules, coordinate tufting workshops, handle on-ground issues, and maintain brand SOPs while delivering friendly hospitality in a busy retail studio.

Qualifications

• Graduate in any discipline.
• Retail experience is a plus.
• 0–4 years of client-facing experience.
• Strong people management and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Available to work on weekends, holidays and peak seasons.

Responsibilities

• Oversee store team and workshop facilitators; ensure smooth daily studio operations.
• Lead scheduling and execution of tufting workshops; maintain quality of sessions.
• Foster warm customer experience; train staff in hospitality and product knowledge.
• Coordinate and represent the studio at offsite events and exhibitions.
• Maintain records (sales, attendance, inventory, staff schedules) and suggest process improvements.

Skills

People management

Problem solving

Communication

Interpersonal skills

Education

Graduate (any discipline)

Job description

Job Description:

Roles & responsibilities

1. Studio & Team Management

• Supervise and manage the store team and part-time workshop facilitators.
• Oversee daily studio operations including conducting workshops, opening/closing duties (10:00 am 8:00 PM), inventory, equipment readiness, and store hygiene.
• Ensure the team is aligned with brand SOPs and delivering a seamless customer experience.

2. Workshop Oversight & Support

• Oversee the scheduling and execution of tufting workshops, stepping in to lead select sessions when required.
• Maintain quality control of workshop facilitation and customer experience throughout the session lifecycle.
• Handle on-ground issues with confidence, ensuring smooth conflict resolution and quick response.

3. Customer Experience & Service

• Foster a warm and welcoming atmosphere for all customers, ensuring high satisfaction and repeat visits.
• Train team members in hospitality, product knowledge, and soft skills.
• Personally attend to key customers or special bookings, as needed.

4. Events & External Engagement

• Coordinate and lead studio participation in offsite events, exhibitions, and private workshops.
• Manage logistics, manpower planning, and ensure brand experience is consistent across locations.

5. Reporting & Operational Improvements

• Maintain records including daily sales reports, attendance, inventory, and staff schedules.
• Work closely with leadership to identify areas of improvement and implement process

Preferred candidate profile

A gratuate in any discipline

A background in retail is a plus

0 to 4 years of experience in client facing

Strong people management, Problem solving abilities.

Excellent communication and interpersonal skills.

Comfortable to work on weekends, holidays and peak seasons

Job Types: Full-time, Permanent, Fresher

Benefits

• Flexible schedule
• Health insurance
• Leave encashment
• Paid time off

Work Location: In person