Std- Customer Support Manager

TATA Marcopolo Motors Ltd. Dharwad; Kozhikode; On-site; INR 800,000 - 1,200,000; Full time

Job summary

TATA Marcopolo Motors Ltd. Dharwad in Kozhikode, Kerala is seeking a service-focused professional to strengthen its automotive service network.

You will resolve customer issues, drive service and spare parts revenue, and uphold company policies and code of conduct while delivering high customer satisfaction. The role requires a mechanical engineering background (B.Tech/M.Tech in Automobile or Electrical), 3–7 years in a technical or customer servicing capacity, and hands-on experience with

Qualifications

• B.Tech/M.Tech in Mechanical with automobile/electrical specialization.
• Experience in service network, workshops or dealerships preferred.
• 3–7 years in technical and/or customer servicing roles in automotive contexts.

Responsibilities

• Resolve customer issues and drive service revenue.
• Drive spare parts revenue in the service network.
• Adhere to company policies and maintain high customer satisfaction.

Skills

Analytical skills

Problem solving

Interpersonal skills

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Job description

Date: Nov 11, 2026

Location: Kozhikode, IN

Position Summary With Job Responsibilities

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Work Experience

7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)

3-7 years of experience in a technical and/or customer servicing role preferably in automobile, two wheeler, commercial & passenger ancillaries, heavy engineering .or other sectors

Tata Motors Leadership Competencies

• Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
• Leading Change - Recognizing the need for change, initiating and adapting to change
• Driving Execution - Translating strategy into action and execution
• Leading by Example - Encouraging and following ethical standards
• Motivating Self and Others - Inspiring teams and individuals
• Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Functional Competencies

• Knowledge of Automobiles
• Strong analytical and Problem solving skills
• Interpersonal Skill