Customer Sales Manager

Larsen & Toubro Limited; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Larsen & Toubro Limited, EPS Mobility unit, seeks a Customer Sales Manager in Bengaluru, India, to lead all customer-related activities for the India region. You will drive regional sales strategies, manage key accounts, and coordinate cross-functional teams to achieve annual targets and growth.

You will oversee forecasting, pricing, and negotiations while developing joint plans with OEMs and partners. Travel may be required to meet customers and events across domestic and international markets.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Business Administration or related field.
• 6–10 years of experience in business development, sales, or key account management within the automotive Tier 1 environment.
• Strong analytical skills with proficiency in Excel, Power/Tableau and data driven decision making
• Strong understanding of automotive systems and manufacturing processes.
• Excellent negotiation, communication and presentation skills.
• Ability to travel domestically and internationally as required.
• Strategic and analytical thinking
• Strong interpersonal and influencing skills
• Cross-functional collaboration
• Results-oriented and proactive with high level of professionalism and integrity

Responsibilities

• Develop and execute regional sales and account strategies aligned with business objectives.
• Drive sales growth, profitability, market share, and achievement of annual business targets across the portfolio.
• Lead customer acquisition activities and expand market presence through OEMs & partners.
• Own end-to-end customer relationship management, including business development, commercial negotiations, escalations, and long-term account growth.
• Manage key customer accounts, build strategic partnerships, and develop joint business plans to drive sustainable growth.
• Identify new business opportunities, emerging market trends, and competitive developments to strengthen market position.
• Drive commercial excellence through pricing, profitability improvement, contract negotiations, and realization of approved price increases.
• Ensure seamless coordination with engineering, program management, supply chain, finance, marketing, and operations teams for successful business execution.
• Lead customer reviews, business planning discussions, and regular executive engagement meetings.
• Oversee sales forecasting, opportunity pipeline management, demand planning, and business performance tracking.
• Ensure timely collections, overdue management, and adherence to commercial policies and contractual obligations.
• Lead, coach, and develop sales teams to enhance customer engagement, business development effectiveness, and commercial capability.
• Plan and coordinate customer events, product demonstrations, trade shows, and marketing activities to improve customer connect and brand visibility.
• Ensure superior customer satisfaction by proactively addressing concerns, managing escalations, and delivering exceptional service levels

Skills

Analytical skills

Excel

Power/Tableau

Education

Engineering degree

MBA

Job description

Business Unit: EPS Mobility

Role: Customer Sales Manager

The Customer Sales Manager is responsible for leading all customer-related activities across product group for India.

Key Responsibilities

• Develop and execute regional sales and account strategies aligned with business objectives.
• Drive sales growth, profitability, market share, and achievement of annual business targets across the portfolio.
• Lead customer acquisition activities and expand market presence through OEMs & partners.
• Own end-to-end customer relationship management, including business development, commercial negotiations, escalations, and long-term account growth.
• Manage key customer accounts, build strategic partnerships, and develop joint business plans to drive sustainable growth.
• Identify new business opportunities, emerging market trends, and competitive developments to strengthen market position.
• Drive commercial excellence through pricing, profitability improvement, contract negotiations, and realization of approved price increases.
• Ensure seamless coordination with engineering, program management, supply chain, finance, marketing, and operations teams for successful business execution.
• Lead customer reviews, business planning discussions, and regular executive engagement meetings.
• Oversee sales forecasting, opportunity pipeline management, demand planning, and business performance tracking.
• Ensure timely collections, overdue management, and adherence to commercial policies and contractual obligations.
• Lead, coach, and develop sales teams to enhance customer engagement, business development effectiveness, and commercial capability.
• Plan and coordinate customer events, product demonstrations, trade shows, and marketing activities to improve customer connect and brand visibility.
• Ensure superior customer satisfaction by proactively addressing concerns, managing escalations, and delivering exceptional service levels

Qualifications

• Bachelor’s or Master’s degree in Engineering, Business Administration or related field.
• 6–10 years of experience in business development, sales, or key account management within the automotive Tier 1 environment.
• Strong analytical skills with proficiency in Excel, Power/Tableau and data driven decision making
• Strong understanding of automotive systems and manufacturing processes.
• Excellent negotiation, communication and presentation skills.
• Ability to travel domestically and internationally as required.
• Strategic and analytical thinking
• Strong interpersonal and influencing skills
• Cross-functional collaboration
• Results-oriented and proactive with high level of professionalism and integrity

L&T Company Overview / About Us

L&T is a USD 30 billion Indian multinational engaged in EPC Projects, Hi-Tech Manufacturing, and Services, operating across multiple geographies. A strong, customer–focussed approach and the constant quest for top‑class quality have enabled L&T to attain and sustain leadership in its major lines of business for eight decades.

Given L&T’s capability in strategic electronics and leveraging its foray into semiconductor design and well‑established capabilities in L&T Technology Services, the business is expanding its offerings to cover industrial electronic modules, products and systems in critical sectors of Power Electronics, Automotive Electronics, Industrial Robotics & Automation, Communication Platforms and Electronic Systems Design & Manufacturing (ESDM). The focus products under Automotive Electronics are ADAS, Electrification & Connectivity related products.