Std- Customer Support Manager

TATA Marcopolo Motors Ltd. Dharwad; Khordha; On-site; INR 600,000 - 800,000; Full time

Job summary

Tata Motors Bhubaneswar service team seeks a qualified Mechanical Engineer to resolve customer issues and drive service and spare parts revenue in the network, adhering to company policies.

The role requires a B.Tech/M.Tech in Automobile or Electrical and experience with dealership networks; strong analytical and interpersonal skills are essential to sustain customer satisfaction and after-sales growth.

Qualifications

• B.Tech/M.Tech (Mechanical) in Automobile or Electrical.
• Knowledge of Automobiles.
• Strong analytical and Problem solving skills.

Responsibilities

• Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Skills

Automobiles knowledge

Analytical skills

Interpersonal skills

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Job description

Date: Nov 11, 2026

Location: Bhubaneswar, IN

Position Summary With Job Responsibilities

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Work Experience

7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)

Tata Motors Leadership Competencies

• Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
• Leading Change - Recognizing the need for change, initiating and adapting to change
• Driving Execution - Translating strategy into action and execution
• Leading by Example - Encouraging and following ethical standards
• Motivating Self and Others - Inspiring teams and individuals
• Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Functional Competencies

• Knowledge of Automobiles
• Strong analytical and Problem solving skills
• Interpersonal Skill