Std- Customer Support Manager

TATA Marcopolo Motors Ltd. Dharwad; Ernakulam; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

TATA Marcopolo Motors Ltd. Dharwad is seeking a service-oriented professional in Kochi to address customer issues and enhance service and spare parts revenue across the network.

The role requires a background in automotive engineering with strong analytical and communication skills to support after-sales services and customer satisfaction.

Formación

• B.Tech/M.Tech in Automobile or Electrical engineering.

Responsabilidades

• Resolve customer issues and drive service revenue in the service network.
• Drive spare parts revenue in service network within company policies.

Conocimientos

Automotive knowledge

Customer servicing

Analytical skills

Communication skills

Educación

B.Tech/M.Tech (Automobile or Electrical)

Descripción del empleo

Date: Nov 13, 2026

Location: Kochi, IN

Position Summary With Job Responsibilities

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Work Experience

7 to 8 workshops (dealerships & TASS) in a state, 15 to 20 Key accounts & STU( State Transport Undertaking)

3-7 years of experience in a technical and/or customer servicing role preferable in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors

Tata Motors Leadership Competencies

• Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
• Leading Change - Recognizing the need for change, initiating and adapting to change
• Driving Execution - Translating strategy into action and execution
• Leading by Example - Encouraging and following ethical standards
• Motivating Self and Others - Inspiring teams and individuals
• Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Functional Competencies

• Knowledge of Automobiles
• Strong analytical and Problem solving skills

Interpersonal Skill

Interpersonal Skill

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