Std- Customer Support Manager

TATA Marcopolo Motors Ltd. Dharwad; Patna; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

Tata Motors is seeking a service professional to resolve customer issues and drive service and spare parts revenue within the authorised service network, while following company policies and code of conduct. This role focuses on delivering high customer satisfaction and after-sales value in Patna.

Education: B.Tech/M.Tech (Mechanical) in Automobile or Electrical. Experience: 3–7 years in technical or customer servicing roles in automotive sectors, with exposure to dealerships, TASS, or state

Formación

• 7 to 8 workshops (dealerships & TASS) in a state
• 15 to 20 Key accounts & STU (State Transport Undertaking)
• 3-7 years of experience in a technical and/or customer servicing role preferably in automobile, two wheeler, commercial & passenger ancillaries, heavy engineering

Responsabilidades

• Resolve customer issues, drive service and spare parts revenue in the service network within company policies and code of conduct.

Conocimientos

Automobile knowledge

Analytical reasoning

Interpersonal skills

Customer centricity

Educación

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Descripción del empleo

Date: Nov 11, 2026

Location: Patna, IN

Position Summary With Job Responsibilities

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Work Experience

7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)

3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors

Tata Motors Leadership Competencies

• Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
• Leading Change - Recognizing the need for change, initiating and adapting to change
• Driving Execution - Translating strategy into action and execution
• Leading by Example - Encouraging and following ethical standards
• Motivating Self and Others - Inspiring teams and individuals
• Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Functional Competencies

• Knowledge of Automobiles
• Strong analytical and Problem solving skills
• Interpersonal Skill