Sr Lead - SNOW Lead

The Northern Trust Company; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Northern Trust is seeking an experienced Senior Lead to join its Technology Development Centre in Pune/Bangalore, India, providing quality engineering leadership for enterprise ServiceNow applications across modules and shared platform capabilities.

The role focuses on defining and driving the overall test strategy, ATF adoption, regression automation, defect governance and release-readiness across ServiceNow initiatives and platform releases.

Qualifications

• Strong hands-on testing across ServiceNow modules and shared platform capabilities.
• Deep knowledge of ServiceNow ATF design, maintenance, and regression testing.
• Experience validating REST/SOAP APIs, IntegrationHub, MID Server and data integrations.
• Proficiency in SQL and data validation for data integrity across modules.
• Familiarity with CI/CD, automated gates and release processes.

Responsibilities

• Own the quality engineering and test strategy for enterprise ServiceNow applications across modules and shared services.
• Define scope, approach, entry/exit criteria, quality gates and release-readiness criteria.
• Lead planning, execution, and closure across concurrent initiatives, defects and upgrades.
• Apply risk-based testing to prioritise critical workflows and cross-module dependencies.
• Ensure traceability between requirements, tests and release outcomes.
• Identify test data, environment and access dependencies early and drive timely resolution.

Skills

ServiceNow testing

ATF knowledge

REST/SOAP APIs

CI/CD understanding

SQL data validation

Automation testing

Test strategy

Tools

Azure DevOps

Jira

ServiceNow ATF

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Overview

Northern Trust is looking for an experienced Senior Lead to join its Technology Development Centre in Pune/Bangalore, India and provide quality engineering leadership for enterprise ServiceNow applications across multiple modules and shared platform capabilities.

The role is accountable for defining and driving the overall test strategy, functional and integration test delivery, ServiceNow Automated Test Framework (ATF) adoption, regression automation, defect governance, and release-quality readiness across ServiceNow initiatives and platform releases.

The Senior Lead will partner with Product Owners, business stakeholders, platform architects, Business Analysts, Developers, Quality Engineers, Operations and vendor teams to embed quality throughout the delivery lifecycle and ensure stable, secure and audit-ready releases.

Application Domain

• IT Service Management (ITSM): Incident, Problem, Change, Request, Knowledge, Major Incident and Service Catalog
• IT Operations Management (ITOM): Discovery, Event Management, Service Mapping and Configuration Management Database (CMDB)
• Customer Service Management (CSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM) and App Engine
• Integrated Risk Management (IRM), Security Operations, IT Asset Management, Software Asset Management and other enabled modules
• Service Portal / Employee Center, mobile, reporting, Performance Analytics, integrations, access controls and shared platform services

Required Technical Skills

• Strong hands-on testing experience across multiple ServiceNow modules and shared platform capabilities.
• Strong ServiceNow ATF knowledge, including test and suite design, reusable/custom test steps, regression execution, test data, reporting and maintenance.
• Experience validating forms, workflows, Flow Designer, business rules, client scripts, UI policies, notifications, approvals, SLAs, scheduled jobs and reports.
• Strong functional, integration, system, regression, smoke, sanity and end-to-end testing experience.
• Experience validating REST/SOAP APIs, IntegrationHub, MID Server, file-based interfaces and upstream/downstream integrations.
• Strong database and data-validation skills, including SQL, reconciliation, transformations, migration validation and data integrity.
• Experience with Azure DevOps, ServiceNow Test Management, Jira or equivalent tools.
• Understanding of CI/CD, source control, automated quality gates, platform upgrades and release management.
• Exposure to performance, reliability, security and accessibility testing is desirable.

Roles & Responsibilities

Quality Engineering and Test Leadership

• Own the quality engineering and test strategy for enterprise ServiceNow applications across modules, integrations and shared services.
• Define scope, estimates, approach, entry and exit criteria, quality gates, regression strategy and release-readiness criteria.
• Lead planning, execution, monitoring and closure across concurrent initiatives, enhancements, defects, upgrades and releases.
• Apply risk-based testing to prioritize business-critical workflows, cross-module dependencies and high-impact platform changes.
• Ensure traceability between requirements, processes, test coverage, evidence, defects and release outcomes.
• Identify environment, test-data, integration and access dependencies early and drive timely resolution.

Cross-Module Functional Testing

• Validate core ITSM processes and end-to-end fulfillment workflows.
• Validate ITOM, Discovery, Event Management, Service Mapping, CMDB data quality and service relationships where applicable.
• Validate CSM, HRSD, SPM, IRM, Security Operations, Asset Management and App Engine solutions based on implementation scope.
• Validate module-specific and cross-platform roles, ACLs, assignment rules, data segregation, audit history and persona-based experiences.
• Validate integrations and cross-module dependencies for complete processing and data consistency.
• Translate business and technical requirements into positive, negative, boundary, integration and regression scenarios.

ATF and Test Automation

• Define, establish and govern the ServiceNow ATF automation strategy and framework.
• Identify high-value regression scenarios using business criticality, ex