Senior ServiceNow Tester

TEKsystems; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

TEKsystems is seeking a Senior IT QA Analyst to lead quality assurance efforts across the ServiceNow platform and enterprise technology portfolio. The role focuses on delivering reliable, scalable solutions and a high-quality user experience while partnering with product owners, stakeholders, architects, developers, and administrators.

The ideal candidate brings ServiceNow testing expertise, strong QA methodology knowledge, and the ability to drive quality across releases, upgrades, and

Qualifications

• Bachelor's degree with 5+ years of QA experience in software quality assurance.
• Experience testing ServiceNow configurations, workflows, forms, and integrations.
• Proven ability to develop and execute test strategies, plans, and cases across multiple releases.
• Proficient with defect-tracking tools and test management.
• Strong understanding of SDLC and QA best practices.

Responsibilities

• Lead QA activities for ServiceNow projects, enhancements, releases, integrations, and upgrades.
• Develop and execute comprehensive test strategies, plans, scenarios, and test cases.
• Review requirements, user stories, and acceptance criteria for testability and quality alignment.
• Coordinate SIT, UAT, regression, and release validation activities.
• Document and track defects and drive root-cause analysis with dev teams.
• Validate configurations, workflows, and integrations to ensure quality and performance.

Skills

QA strategies

Agile testing

ServiceNow testing

Defect tracking

SDLC knowledge

Cross-functional collaboration

Mentoring

Test automation basics

Test planning

Education

Bachelor's degree or equivalent

Tools

ServiceNow ATF

REST/SOAP APIs

JIRA

CI/CD basics

Job description

We are seeking a Senior IT QA Analyst to lead quality assurance efforts across the ServiceNow platform and enterprise technology portfolio. This role plays a critical part in ensuring technology solutions are reliable, scalable, and aligned with business needs while delivering a high-quality user experience.

In this role, you will partner with product owners, business stakeholders, architects, developers, business analysts and platform administrators to define test strategies, validate business requirements, and ensure solutions meet quality standards before deployment. Through proactive quality assurance and continuous improvement practices, you will help mitigate delivery risk, strengthen release confidence, and support the successful implementation of ServiceNow projects, ongoing enhancements, and platform upgrades.

Success in this role requires strong analytical and problem-solving skills, a deep understanding of software testing methodologies, and the ability to evaluate complex business and technical requirements. The ideal candidate combines ServiceNow platform knowledge with enterprise quality assurance expertise to identify risks, improve testing effectiveness, and deliver high-quality solutions that drive business value and user satisfaction.

We are currently prioritizing candidates based in Bangalore who can join immediately or within 20 days.

What You Will Do

• Lead quality assurance activities for ServiceNow projects, enhancements, releases, integrations, and platform upgrades
• Develop and execute comprehensive test strategies, test plans, test scenarios, and test cases to validate functional, integration, regression, performance, and user experience requirements
• Participate in requirements reviews and backlog refinement sessions to ensure business requirements, user stories, and acceptance criteria are complete, testable and aligned with quality standards and business objectives
• Review user stories, acceptance criteria, and technical designs to identify gaps, risks, and quality concerns early in the delivery lifecycle
• Coordinate and support System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and release validation activities
• Analyze, document, and track defects through resolution, collaborating with development teams to ensure timely remediation and root cause identification
• Validate ServiceNow configurations, workflows, integrations, automations, portals, workspaces, and custom applications to ensure quality, reliability, and performance
• Establish and maintain test data, testing standards, and quality assurance best practices to improve testing effectiveness and consistency
• Assess release readiness and provide quality recommendations to support deployment and go-live decisions
• Identify opportunities to reduce manual effort, and increase testing efficiency, through automation and continuous improvement initiatives.
• Monitor quality metrics, testing progress, defect trends, and release outcomes, providing clear status updates and risk assessments to project teams and stakeholders
• Mentor and guide team members on quality assurance methodologies, testing best practices, and ServiceNow platform quality standards
• Support platform governance efforts by ensuring solutions comply with established standards, security requirements, and quality expectations.
• Contribute to the continuous improvement of ServiceNow delivery processes, helping strengthen overall platform stability, scalability, and user satisfaction.

Minimum Qualifications

• Bachelor's degree and five years of professional experience; or no degree and nine years combined education and equivalent work experience
• 5 years of experience in software quality assurance, software testing, or quality engineering roles.
• 3 years of experience testing ServiceNow applications, including platform configurations, workflows, integrations, forms, portals, workspaces, or custom applications.
• Demonstrated experience developing and executing test strategies, test plans, test cases, regression testing, integration testing, and user acceptance testing (UAT).
• Experience validating business requirements, user stories, and acceptance criteria within Agile delivery methodologies.
• Proficiency using test management and defect tracking tools to document, track, and resolve quality issues.
• Knowledge of SDLC, testing methodologies, and quality assurance best practices.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Experience collaborating with cross-functional teams, including Product Managers, Business Analysts, Developers, Platform Administrators, and business stakeholders.

Preferred Qualifications

• Experience creating, maintaining, and executing automated test scripts using ServiceNow Automated Test Framework (ATF).
• Experience planning and executing performance testing, including load, volume, scalability, and response-time validation.
• ServiceNow quality analysis or project experience with one or more ServiceNow product areas: ITSM, Employee Center Pro, HRSD, CSM, SPM.
• Experience validating ServiceNow integrations, including REST APIs, SOAP APIs, MID Server connections, and third-party integrations.
• ISTQB Certified Tester Foundation Level (CTFL) or equivalent software testing certification preferred.
• ServiceNow Certified System Administrator (CSA) certification or equivalent ServiceNow certification.
• Hybrid or remote-eligible per department guidelines.
• Occasional off-hours testing may be required during major releases or platform upgrades.