Staff Engineer, Networking

Rakuten Symphony; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Rakuten Symphony Bengaluru is seeking a hands-on network operations engineer to join the Cloud Platform Division (CPD). The role focuses on 24/7 support for Cisco ACI and F5 Big-IP LTM/DNS/ASM/AFM, ensuring reliable, scalable infrastructure for next‑generation mobile services.

You will perform day-to-day tasks, upgrades, and incident response, collaborate with global teams, and contribute to documentation and process improvements.

Qualifications

• Bachelor’s degree in CS/Engineering or related field.
• Strong knowledge of ITIL incident, change and problem management processes.
• Excellent communications skills and ability to interact with users.
• Knowledge of networking and systems administration; ability to troubleshoot problems.
• Experience with tcpdump, Wireshark and analyzing network traffic.
• Solid troubleshooting skills in ACI/F5.
• Demonstrate ability to craft and understand iRules and SDN technologies.
• Solid understanding of OSI and TCP/IP network models.

Responsibilities

• 24/7 Ops role in supporting and maintaining Cisco ACI/F5 Big-IP LTM/DNS/ASM/AFM to include set-up, maintenance, upgrades and replacements.
• Perform daily operational tasks submitted by customers through Service management tools.
• Install, configure, and maintain network hardware, software, devices and appliances in support of infrastructure.
• Prepare network or infrastructure topology diagrams, write Standard Operating Procedures, maintenance plans and provide status reports; participate in data calls and other tasks.
• Troubleshoot network problems, device configurations and coordinate with department admins to resolve connectivity issues.

Skills

F5 LTM/DNS/ASM/AFM domain

Network switching and Routing Hands‑on

Cisco ACI hands‑on (2-3 years)

Education

Bachelor’s degree in computer science, Engineering, or related field

Tools

Cisco ACI

F5 Big-IP LTM

tcpdump

Wireshark

Job description

Job Description

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Why should you choose us?

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com.

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Job Summary

Cloud Platform Division (CPD) provides cloud platform technology for Rakuten Mobile.Cloud Network Department (CNS), part of the CPD team , specializes in networks, which are the core technology of cloud infrastructure. You will be involved in creative and innovative work that advances the mobile network on daily, together with engineers with advanced cloud technology that is at the core of the world’s first "fully virtualized cloud-native mobile network" realized by Rakuten Mobile.

We are looking for candidate with hands‑on experience in Cisco ACI and F5 LTM‑GTM in operation role and the candidate should be willing to work in 24/7 shift.

Mandatory Skills

• F5 LTM/DNS/ASM/AFM domain
• Network switching and Routing Hands‑on skills
• Cisco ACI hands‑on for at the least 2-3 years

Roles & Responsibilities

• 24/7 Ops role in supporting and maintaining Cisco ACI/F5 Big-IP LTM/DNS/ASM/AFM to include set‑up, maintenance, upgrades and replacements.
• Perform daily operational tasks submitted by customers through Service management tools
• Install, configure, and maintain network hardware, software, devices and appliances in support of infrastructure
• Prepare network or infrastructure topology diagrams, write Standard Operating Procedures, maintenance plans and provide status reports as required, participate in data calls and other operational and maintenance tasks
• Troubleshoot network problems, network device configurations and coordinate with various department administrators to facilitate connectivity issue resolution

Job Requirement

• Bachelor’s degree in computer science, Engineering, or a related field.
• Strong knowledge in ITIL incident, change and problem management processes
• Excellent communications skills and ability to interact with Users
• knowledge of networking and systems administration; and the ability to troubleshoot problems
• Experience with tcpdump, Wireshark and analysing network traffic
• Solid troubleshooting skills in ACI/F5
• Demonstrate an ability to craft and understand iRules and SDN technologies
• Demonstrate a solid understanding of the OSI and TCP/IP network models and provide examples

RAKUTEN SHUGI PRINCIPLES

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.