Technical Consultant

Rakuten Symphony; Bengaluru Urban; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Rakuten Symphony is seeking a highly experienced Senior Network & Cloud Infrastructure Engineer to join our global IT infrastructure team in Bengaluru. You will design, implement, automate, and support advanced networking solutions across multi-vendor environments with a focus on 4G/5G, cloud integration, and security.

The role requires extensive routing, firewall, and VPN expertise, plus strong scripting with Python/Ansible and familiarity with OSS integrations.

Qualifications

• Bachelor’s degree in Electrical/Electronics/Computer Engineering or related field.
• Telecom PTP and SYNCH experience (Mandatory).
• CCNA certification is required.
• IEEE 1588v2 experience and Dasans STU expertise.
• 10+ years in network administration, design, and support.
• Hands-on with firewalls: Cisco ASA, Palo Alto, Checkpoint.
• VPN technologies (Site-to-Site, SSL, AnyConnect, DMVPN).
• Strong background in enterprise and service provider environments.

Responsibilities

• Design, deploy, and support advanced network infrastructures including mobile backhaul/fronthaul for 4G/5G networks.
• Configure and troubleshoot routers, switches, and firewalls (Cisco Nexus, Cisco IOS XR and DZS C1216 series).
• Implement advanced routing protocols: BGP, OSPF, IS-IS, IPv6.
• Perform device hardening and vulnerability assessments for security compliance.
• Build and maintain network automation scripts using Python, Ansible, REST APIs, and YAML/JSON templates.
• Implement IEEE 1588v2 with SyncE for 4G/5G synchronization.
• Oversee Zero Touch Provisioning and OSS integration for fault/performance management.
• Troubleshoot complex network issues with Wireshark, Spirent, IXIA, Calnex.
• Lead change management, release coordination, and documentation (MOP, RCA).
• Manage customer engagements and PoCs for new products.

Skills

Communication skills

Documentation skills

Analytical problem solving

Independence and collaboration

International/multicultural mindset

Education

Bachelor's degree in Electrical/Electronics/Computer Engineering

CCNA certification

IEEE 1588v2 experience (cert/clearance)

Tools

Cisco Nexus

Cisco IOS XR

DZS C1216

Wireshark

Spirent

IXIA

Calnex

Python

Ansible

REST APIs

YAML/JSON templates

VPN technologies

Job description

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/

JOB PURPOSE:

This section should summarise the purpose of the role, its’ level of business responsibility and strategic input to the business

We are seeking a highly experienced and self-driven Senior Network & Cloud Infrastructure Engineer to join our global IT infrastructure team. The ideal candidate will be responsible for designing, implementing, automating, and supporting advanced networking solutions across multi-vendor environments with a focus on mobile network technologies (4G/5G), automation, cloud integration, and security. This role involves collaboration with telecom clients, managing high-performance network infrastructures, and delivering end-to-end solutions.

Key Responsibilities:

• Design, deploy, and support advanced network infrastructures including mobile backhaul/fronthaul for 4G/5G networks.
• Configure and troubleshoot routers, switches, and firewalls (Cisco Nexus, Cisco IOS XR and DZS C1216 series).
• Implement advanced routing protocols: BGP, OSPF, IS-IS, IPv6.
• Perform device hardening and vulnerability assessments for compliance and security.
• Build and maintain network automation scripts using Python, Ansible, REST APIs, and YAML/JSON templates.
• Well versed with implementing IEEE 1588v2 along with SyncE for synchronization in 4G/5G networks.
• Oversee Zero Touch Provisioning and fault/performance management integration with OSS tools.
• Troubleshoot complex network issues using tools such as Wireshark, Spirent, IXIA and Calnex.
• Lead change management processes including software release coordination and documentation (MOP, RCA).
• Manage customer-facing engagements and PoCs for new product introduction.
• Work and manage operational TT’s for the relevant network elements

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:

• Bachelor’s degree in electrical/Electronics/Computer Engineering or related field.
• Telecom PTP and SYNCH experience (Mandatory)
• Certifications: CCNA (required), IEEE 1588v2 and Dasans STU expertise.
• 10+ years of experience in network administration, design, and support.
• Experience with firewalls: Cisco ASA, Palo Alto, Checkpoint.
• Hands-on experience with VPN technologies (Site-to-Site, SSL, AnyConnect, DMVPN).
• Strong background in enterprise and service provider-grade environments.

Soft Skills:

• Excellent communication and documentation skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently and in cross-functional teams.
• International mindset with experience working in multicultural environments