SSN Sales Administrator

Tetra Pak; Chakan; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Tetra Pak in India (GSAC Chakan) seeks a Sales Administrator to support the Service Supply Network, handling end-to-end order management and coordination between sales, customers, and internal teams.

The role emphasizes SAP-based order processing, pricing validation, and timely order closures, with a focus on accuracy and cross-functional collaboration in a fast-paced, global environment.

Qualifications

• Bachelor's or master's degree in business administration, commerce, or related field.
• 3-6 years of experience in Sales Administration / Order Management (shared services preferred).
• Strong experience with ERP systems (SAP preferred).
• Advanced knowledge of Microsoft Excel and reporting tools.
• Experience working with global stakeholders is advantageous.

Responsibilities

• Manage end-to-end order processing in ERP systems (SAP preferred).
• Validate pricing, commercial terms, and customer data.
• Ensure timely order booking, amendments, and closures.
• Provide administrative and operational support to regional sales teams.
• Support quotations, Booking orders, Pricing coordination, and contract processes.
• Monitor order lifecycle and resolve delays or discrepancies.
• Act as interface between Sales, Supply Chain, Finance, and Service teams.
• Resolve order-related queries, billing issues, and customer escalations.
• Maintain communication with global stakeholders across time zones.
• Ensure compliance with global processes and drive continuous improvements.

Skills

Customer-centric

Communication skills

Attention to detail

Problem-solving

Time management

Education

Bachelor's/Master's in business/admin or commerce

Tools

SAP

Microsoft Excel

Reporting tools

Job description

Job Summary

As part of our Sales Administration Center (GSAC Chakan), the Sales Administrator - Service Supply Network, plays a key role in supporting regional customers & sales teams by ensuring efficient, accurate, and seamless order management operations.

This role serves as a central coordination point between sales, customers, and internal functions, driving operational excellence and delivering a unique and superior customer experience.

What you will do

As a Sales Administrator, you will contribute to delivering world-class service by managing critical sales operations:

• Manage end-to-end order processing in ERP systems (SAP preferred)
• Validate pricing, commercial terms, and customer data
• Ensure timely order booking, amendments, and closures
• Provide administrative and operational support to regional sales teams
• Support quotations, Booking orders, Pricing coordination, and contract processes
• Monitor order lifecycle and proactively resolve delays or discrepancies
• Act as a key interface between Sales, Supply Chain, Finance, and Service teams
• Resolve order-related queries, billing issues, and customer escalations
• Maintain strong communication with global stakeholders across time zones
• Ensure compliance with global processes and drive continuous improvements

We believe you have

• Bachelors or Masters degree in business administration, Commerce, or related field.
• 3-6 years of experience in Sales Administration / Order Management (preferably in a shared services environment)
• Strong experience with ERP systems (SAP preferred)
• Advanced knowledge of Microsoft Excel and reporting tools
• Experience working with global stakeholders is an advantage
• Strong attention to detail, problem-solving mindset, and communication skills
• Ability to manage high-volume tasks in a fast-paced, global environment

Key Competencies

• Customer-centric approach
• Ownership and accountability
• Ability to work in a fast-paced, global environment.
• Effective communication (written and verbal)
• Excellent coordination and stakeholder management skills
• Strong time management and prioritization
• Collaboration across global teams
• Continuous improvement mindset