Global Sales Customer Support Manager

DHR Holding India; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

DHR Holding India is seeking a Global Sales Customer Support Manager to lead the sales order bookings and consumables quoting function for Europe and North America, with a focus on timely, accurate, and compliant execution. Reports to the Leader of Non-Customer Facing CS and sits within Global Customer Care in Bengaluru / Mumbai, with remote work options.

The role requires building and scaling a high-performing team, enforcing turnaround times and quality standards, and collaborating with Sales,

Qualifications

• Bachelor's degree in Business, Commerce, Operations, or related discipline.
• 8–12 years in Sales Operations, Sales Support, Order Management, or Revenue Operations.
• 3–5 years of people management experience leading teams.
• Experience managing sales order bookings / order-to-cash for global/multi-regional teams.
• Hands-on with CRM and ERP systems (Salesforce, SAP, Oracle).
• Experience operating against defined TATs, SLAs, and quality metrics.
• Experience with global stakeholders across time zones (Americas, EMEA, APAC).

Responsibilities

• Lead and scale a global sales order bookings team that enables revenue realization and customer satisfaction.
• Drive operational excellence by ensuring adherence to TATs, quality standards, and compliance requirements.
• Partner with global Sales, Finance, Deal Desk, and Support teams to streamline order execution and reduce friction.
• Develop and mentor talent while building a culture of accountability, ownership, and continuous improvement.

Skills

Sales operations

CRM proficiency

People management

Global stakeholder mgmt

Time zone coordination

Education

Bachelor's degree

Tools

Salesforce

SAP

Oracle

Job description

Job Summary

The Global Sales Customer Support Manager is responsible for leading the sales order bookings & consumables quoting function across Europe and North America. This role ensures timely, accurate, and compliant execution of global support sales orders, directly enabling timely revenue recognition and on-time customer quotes in line with defined Turnaround Times. This role drives significant organizational impact by enforcing TAT adherence and quality standards at scale, reducing revenue leakage, operational risk, and downstream escalations across global sales and finance teams.

This position reports to the Leader of Non-Customer Facing CS and is part of the Global Customer Care located in Bengaluru / Mumbai and will be a remote role.

Responsibilities

• Lead and scale a global sales order bookings team that directly enables revenue realization and customer satisfaction
• Drive operational excellence by ensuring strict adherence to TATs, quality standards, and compliance requirements
• Partner with global Sales, Finance, Deal Desk, and Support teams to streamline order execution and reduce friction
• Develop and mentor talent while building a culture of accountability, ownership, and continuous improvement

Requirements

• Bachelor's degree in Business, Commerce, Operations, or a related discipline
• Minimum 8-12 years of experience in Sales Operations, Sales Support, Order Management, or Revenue Operations
• Minimum 3-5 years of people management experience, leading operational or transaction-based teams
• Proven experience managing sales order booking / order-to-cash execution for global or multi-regional sales teams
• Hands-on proficiency with CRM and ERP systems (e.g., Salesforce, SAP, Oracle, or equivalent)
• Demonstrated experience operating against defined TATs, SLAs, and quality metrics in a high-volume environment
• Experience working with global stakeholders across multiple time zones (Americas, EMEA, APAC)

Preferred qualifications

• Participation in process improvement or transformation initiatives (e.g., automation, standardization, system migrations)
• Experience managing or supporting high-volume transactional operations at scale
• Familiarity with reporting and analytics tools used for operational performance tracking