SSN Sales Administration Manager

Tetra Pak; Maharashtra; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive pay & benefits

Diversity & inclusion

Job summary

Tetra Pak in India seeks a Sales Administration Manager to lead backend sales operations, drive KPI attainment, and manage a regional team across geographies. You will enhance process efficiency, handle escalations, and ensure trade compliance while collaborating with sales, logistics, and market teams.

The role emphasizes automation, continuous improvement, and strong stakeholder management to deliver superior service delivery and customer satisfaction.

Qualifications

• 8–10 years of leadership in sales administration and operations.
• Experience leading medium to large teams across geographies.
• Strong communication and stakeholder management skills.
• Business awareness across functions and commercial understanding.

Responsibilities

• Lead and execute backend administrative operations to achieve KPIs and business outcomes, partnering with customer-facing sales administration teams for efficient flow.
• Oversee team routine tasks and ensure operations follow defined processes.
• Instruct the team on business and daily operations as needed.
• Provide corrective actions by market and order level; drive quick cross-function escalation resolutions.
• Drive internal continuous improvement via automation and problem-solving to optimize processes and efficiency.
• Address customer concerns and follow up promptly to enhance satisfaction on Parts Delivery; monitor CX surveys.
• Ensure on-time spare parts delivery and high satisfaction on express orders with Market Company.
• Ensure trade processes comply with company and local laws.
• Improve transportation service, cost reduction, and service efficiency with logistics.

Skills

Sales operations

Team leadership

Stakeholder management

Process improvement

Automation

Customer service

Project management

Job description

Job Summary

If you are a Sales Administration Manager based in India, who is responsible for leading backend sales operations, managing team performance, and ensuring efficient processes to achieve business KPIs and customer satisfaction, you might be seeing an opportunity that others aren’t. The role involves driving process improvements, handling customer and order escalations, ensuring trade compliance, and collaborating with sales, logistics, and market teams to enhance service delivery and operational efficiency.

Job Description

Here, you have the freedom to use your expertise to improve something vital to all of our lives – food. With structured career development, a role with us can take your career to the next level.

Join us and make an impact to be proud of – for food, people and the planet.

What You Will Do

• Lead and execute backend administrative operations to achieve targeted KPIs and business outcomes, working in partnership with customer-facing sales administration teams to ensure an efficient and successful flow.
• Management of team routine task; Ensure task operation is performed following process.
• Instruction to team on business and daily operation on needed basis.
• Provide corrective actions by market and order level if service level is below target. Drive speedy resolution on cross-function escalation.
• Drive internal continuous improvement via automation and Problem-Solving Methodology to optimize process and enhance efficiency.
• Address customer concerns and follow up in a timely and effective manner to enhance customer satisfaction on Parts Delivery. Make sure CX (customer experience) survey is well implemented and monitored.
• Ensure on-time delivery of spare parts and customer satisfaction on express order in cooperation with Market Company.
• Ensure the trade process is compliant with Tetra Pak and local trade laws and regulations.
• Improve transportation service, cost cut-down & service efficiency in cooperation with logistics team.

Profile Description

We believe you have

• At least 8-10 years’ experience in leadin and managing sales administration and operations.
• Experience in leading and managing medium to large sized teams across geographies
• Business awareness across functions
• Commercial understanding
• Project Management skills and experience
• Good communication and proven stakeholder management skills
• External network in the supply chain area

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.