Sr. VP Operations

Flipspaces; Mumbai; On-site; INR 5,500,000 - 9,000,000; Full time

Job summary

FlipSpaces, a Mumbai-based design-tech venture, is seeking a Senior VP - Operations to own and scale national operations for commercial interior fit-out projects across India, with potential exposure to international markets. The role requires building execution capability, driving operational excellence, improving profitability, and establishing governance across regions.

The ideal candidate will have 13–16 years in operations leadership, experience with large multi-location portfolios, and a

Qualifications

• 13-16 years of experience in operations or delivery leadership in interiors/real estate.
• Proven track record leading large multi-location project portfolios.
• Strong background in turnkey execution for offices, coworking, retail, or hospitality.
• Experience building vendor ecosystems and managing cross-functional stakeholders.
• Excellent leadership, communication, and client management skills.

Responsibilities

• Own and lead operations strategy for commercial interior project execution across regions.
• Drive delivery performance across multiple business units, geographies, and project portfolios.
• Build scalable operating systems, governance structures, and execution processes.
• Ensure projects are delivered on time, within budget, and to defined quality and client satisfaction standards.
• Partner with the executive leadership team to align operations with growth and profitability.

Skills

Operations leadership

Project delivery

Vendor management

Strategic planning

Job description

We are a Virtual‑Reality‑Tech-based design and contracting venture aiming to revolutionize how consumers design and execute interior spaces. At our core is a groundbreaking technology product that gamifies the interior design experience, putting control directly in the hands of the consumer.

FlipSpaces is one of India's fastest‑growing real estate ventures, with expertise in consulting, technology, design, and management of commercial real estate. Founded by high‑pedigree entrepreneurs from IIT, we strive to transform how brands find, design, and manage their commercial spaces. Headquartered in Mumbai, FlipSpaces operates pan‑India with offices in Bangalore, Delhi, Hyderabad, Gurgaon, Pune, Ahmedabad. International operations include USA, UAE and Singapore.

Why Flipspaces?

We're fresh off a $50M Series C raise with Marquee investors like Iron Pillar, SMBC Asia Rising Fund, Panthera Growth Partners, and CE‑Invests joining the journey. With plans to multiply scale across India, the US, UAE and APJ, double down on AI‑powered tech, and explore strategic acquisitions, this is your chance to join a design‑tech rocketship at full throttle!

Role Summary

We are looking for a highly experienced Senior VP - Operations to own and scale national operations for commercial interior fit‑out project execution across India, with potential exposure to international markets.

This is a strategic leadership role responsible for building execution capability, driving operational excellence, improving profitability, strengthening delivery governance, and enabling scalable growth across regions.

The ideal candidate will be a seasoned operations leader with deep experience in commercial interiors, real estate, construction, design & build, or turnkey project execution. They should have a strong track record of leading large teams, managing complex project portfolios, building vendor ecosystems, and delivering high‑value projects with quality, speed, and commercial discipline.

Key Responsibilities

National Operations Leadership

• Own and lead operations strategy for commercial interior project execution across regions.
• Drive delivery performance across multiple business units, geographies, and project portfolios.
• Build scalable operating systems, governance structures, and execution processes to support rapid growth.
• Ensure projects are delivered on time, within budget, and to defined quality and client satisfaction standards.
• Partner with the executive leadership team to align operations with business growth, profitability, and expansion plans.

Project Governance & Delivery Excellence

• Establish strong project governance mechanisms across planning, execution, reporting, quality control, safety, and commercial closure.
• Review and monitor key project metrics including timelines, cost variance, gross margins, vendor performance, site productivity, and client escalations.
• Lead strategic interventions for critical or high‑value projects.
• Drive consistency in execution standards across all regions and project types.
• Improve turnaround times, predictability, cost efficiency, and quality outcomes.

Leadership, Org Building & Talent Development

• Lead senior operations leaders, regional heads, project directors, project managers, and site execution teams.
• Build a high‑performance operations organization with clear roles, accountability, and performance metrics.
• Mentor and develop future leaders within the operations function.
• Drive manpower planning, capability building, training, and succession planning.
• Create a culture of ownership, speed, quality, and execution discipline.
• Build and scale a strong national vendor, contractor, consultant, and service partner network.
• Drive strategic vendor partnerships, capacity planning, rate benchmarking, and performance management.
• Improve procurement‑execution coordination to optimize cost, quality, and delivery timelines.
• Strengthen commercial controls around budgeting, billing, change orders, cost overruns, and project closure.
• Ensure contractor and vendor accountability through structured review mechanisms.

Client, Business & Stakeholder Management

• Act as a senior escalation point for key clients during project execution.
• Partner with sales, design, client servicing, procurement, finance, and leadership teams to ensure seamless customer delivery.
• Strengthen client confidence through predictable execution and proactive communication.
• Support business development and strategic accounts through operational credibility.
• Drive improvements in client satisfaction, repeat business, and referral potential.

Process, Technology & Operational Transformation

• Champion process automation and technology‑led project management systems.
• Implement dashboards, MIS, SOPs, quality frameworks, and performance tracking systems.
• Identify operational bottlenecks and lead transformation initiatives to improve scale and efficiency.
• Drive continuous improvement across planning, site execution, vendor coordination, reporting, and handover processes.
• Ensure compliance with safety, statutory, quality, contractual, and company standards.

Ideal Candidate Profile

• 13-16 years of experience in operations, project execution, or delivery leadership, preferably in commercial interior fit‑outs, design & build, construction, or real estate.
• Proven experience leading large‑scale, multi‑location project execution portfolios.
• Strong background in turnkey execution for offices, coworking spaces, retail, hospitality, institutional, or enterprise clients.
• Experience managing senior project leaders, regional teams, contractors, vendors, MEP consultants, and cross‑functional stakeholders.
• Strong commercial acumen with understanding of project costing, budgeting, margins, billing, and cost control.
• Deep knowledge of site execution, MEP coordination, vendor development, quality control, project planning, and delivery governance.
• Excellent leadership, communication, negotiation, and client management skills.
• Ability to build scalable systems and lead teams in a high‑growth, entrepreneurial environment.
• Prior experience in a national or multi‑region operations leadership role preferred.

Why Join Us?

• High‑growth opportunity in a tech‑led design & build venture.
• Opportunity to lead large‑scale commercial interior projects across India.
• Flat structure, high ownership, and direct leadership visibility.
• Entrepreneurial, fast‑paced work environment.