Sr Travel Consultant

BCD Travel; Chennai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

BCD Travel in Chennai, India is seeking a Senior Travel Consultant to join our team. You will be the face of our company, communicating with current and new clients and helping them travel smart and achieve more.

You will handle reservations, advise on travel policies, and ensure compliance with regulations while providing clients with fare information and potential penalties. Strong English communication is essential.

Qualifications

• Minimum 5 years of experience handling corporate clients in travel management.
• Proven ability to communicate clearly with clients and colleagues.
• Solid understanding of travel policies, procedures and processes.

Responsibilities

• Search and confirm travel reservations for customers.
• Advise on client travel policy and provide consultative support.
• Handle regulations including DOT, TSA, passports, visas as required.
• Provide information on fares, exchange costs, and penalties to clients.
• Identify opportunities to improve processes and client relationships.
• Maintain up-to-date knowledge of latest travel industry developments.

Skills

Corporate travel

Customer service

English communication

Tools

Amadeus GDS

Job description

Senior Travel Consultant

Job Type: Full time

Location: Chennai, India

You will report to Manjunath Venkatesh

Job Summary

As a Senior Travel Consultant, you are the face of our company. You ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart - Read on!

Responsibilities

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

Qualifications

• Extensive 5 years of work experience dealing with Corporate Clients from Travel Management Company in both domestic and international sector.
• Working knowledge of the travel industry, policies, procedures, and processes
• Advanced skills in GDS Amadeus
• Strong verbal and written communication skills in English