Sr Territory Manager - Retail Service

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]; NTR; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Mahindra and Mahindra Limited in India is seeking a seasoned Service Operations Manager for genset service leadership. You will oversee field service activities, build maintenance programs, and mentor a team of engineers and customer service staff.

The role emphasizes timely service delivery, dealer collaboration, and driving service growth across the region while upholding quality and regulatory standards.

Qualifications

• Bachelor's degree in Electrical/Mechanical Engineering or equivalent.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in service management software and Microsoft Office Suite.

Responsibilities

• Oversee and coordinate all genset service activities.
• Lead and mentor a team of service engineers and customer service representatives.
• Provide training and support to team members to enhance technical and customer service skills.
• Conduct regular performance reviews and set development goals for the team.
• Serve as the primary point of contact for customer inquiries, complaints, and service requests.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Education

Bachelors in Electrical Engineering

Tools

MS Office

CRM software

Service management software

Job description

Job Description:

Responsibilities & Key Deliverables

• Service Operations Management:
• Oversee and coordinate all genset service activities.
• Ensure timely and efficient servicing of genset equipment.
• Develop and implement maintenance schedules and service protocols.
• Team Leadership
• Lead and mentor a team of service engineers and customer service representatives.
• Provide training and support to team members to enhance technical and customer service skills.
• Conduct regular performance reviews and set development goals for the team.
• Customer Care:
• Serve as the primary point of contact for customer inquiries, complaints, and service requests
• Maintain strong relationships with key customers and ensure their service needs are met.
• Implement customer feedback mechanisms to improve service quality and customer satisfaction.
• Dealership Collaboration:
• Work closely with dealerships to coordinate and monitor service activities.
• Ensure dealerships adhere to company standards and guidelines for genset servicing.
• Support dealerships in resolving service-related issues and improving service delivery.
• Business Development:
• Identify new business opportunities and potential areas for service growth within the region.
• Collaborate with the sales team to support customer acquisition and retention efforts.
• Quality Control:
• Monitor service quality and ensure compliance with company standards and industry regulations
• Conduct regular audits and inspections to ensure high levels of service delivery.
• Reporting and Documentation:
• Maintain accurate records of service activities, customer interactions, and inventory management.
• Prepare and submit regular reports on service performance, customer satisfaction, and team productivity.

Experience

7 to 15 years

Industry Preferred

Genset

Qualifications

Bachelors degree in Electrical/Mechanical Engineering

General Requirements

Strong leadership and team management skills .Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities. Proficiency in service management software and Microsoft Office Suite.

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.