Sr Technical Writer

Blackbaud; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Blackbaud is seeking a Senior Technical Writer to create exceptional content experiences and empower customers to get the most from Blackbaud solutions. You will combine technical writing expertise with AI-assisted tooling to deliver accurate, scalable documentation while collaborating across product, engineering, design, and customer-facing teams.

You will shape how knowledge is created and delivered, advancing modern documentation practices that improve customer experiences and team efficiency

Qualifications

• 5+ years of professional technical writing experience.
• Experience with MadCap Flare and structured authoring for software.
• Experience with AI-assisted writing tools and automation.
• Familiarity with Azure DevOps workflows.

Responsibilities

• Create high-quality user documentation using MadCap Flare and online help.
• Leverage AI-powered tools to improve productivity, consistency and quality.
• Translate product requirements and user stories into clear docs.
• Collaborate with product, engineering and design to ensure accuracy.
• Establish standards for clarity, accessibility and usability.
• Manage content workflows via Azure DevOps and Azure Storage Explorer.
• Evaluate emerging AI tech to improve content operations.

Skills

Technical writing

AI tools

Content optimization

Agile

Tools

MadCap Flare

Azure DevOps

Azure Storage Explorer

Microsoft Copilot

Claude

Job description

We re looking for a curious, detail-oriented, and AI-forward Senior Technical Writer to help create exceptional content experiences that empower our customers to get the most from Blackbaud solutions. This role combines technical writing expertise with innovative approaches to content development, leveraging AI-assisted tools and automation to deliver accurate, engaging, and scalable documentation. As part of a collaborative team, you ll partner across product, engineering, design, and customer-facing functions to translate complex functionality into clear guidance that helps purpose-driven organizations achieve greater impact.

In this role, youll help shape how knowledge is created, delivered, and maintained, while advancing modern documentation practices that improve customer experiences and increase team efficiency through the responsible use of AI technologies.

What youll do

• Create high-quality user documentation, including online help, tutorials, release content, and knowledge resources using MadCap Flare.
• Accelerate content delivery by leveraging AI-powered tools, agents, prompts, and automation capabilities to improve productivity, consistency, and quality.
• Transform product requirements, technical specifications, and user stories into clear, accessible, and user-centered documentation.
• Partner with product managers, developers, designers, and other stakeholders to gather information, validate content, and ensure documentation accuracy.
• Drive documentation excellence by establishing and maintaining standards for clarity, accessibility, consistency, and usability.
• Manage content development workflows through Azure DevOps and Azure Storage Explorer while supporting efficient documentation lifecycle management.
• Explore, evaluate, and recommend emerging AI technologies and best practices that enhance content operations and customer outcomes.

What youll bring

• 5+ years of professional technical writing experience, including experience in a senior-level content development role.
• Expertise with MadCap Flare, structured authoring methodologies, and creating customer-facing technical documentation for software products.
• Knowledge of AI-assisted writing tools, prompt development, workflow automation, and content optimization practices that improve documentation effectiveness.
• Understanding of Agile development processes, user story-driven documentation, Azure DevOps, and Azure Storage Explorer environments.
• Experience producing accurate, scalable, and user-focused content while leveraging tools such as Microsoft Copilot, Claude, or similar AI technologies to improve productivity and quality.

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Blackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good vision, we re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.