Sr Technical Support Consultant

MediSolution; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Altera Digital Health is seeking a Sr Technical Support Consultant for the Paragon Patient Accounting team in Pune. Responsibilities include documenting issues, explaining defects to product teams, and developing training content for customers and support staff.

The role requires a minimum of 5 years in US revenue cycle/claims and desired US accounting experience. After-hours, holiday on-call work may be required in this fixed shift.

Qualifications

• Bachelor/MBA Finance or master's degree in commerce/health care admissions and financials.
• Minimum of 5 years relevant working experience in US revenue cycle/claims.
• US accounting experience would be good to have.

Responsibilities

• Document issues and customer requests, following SOPs and SLAs.
• Explain issues to product teams and convey customer needs.
• Develop training content for customers and support staff.

Skills

SQL

Education

Bachelor/MBA Finance or master's in commerce/health care admissions and financials

Job description

P3- Sr Technical Support Consultant for Paragon Patient Accounting team.

Job Profile:

Responsibilities

• Document issues and customer requests, following standard operating procedures and meeting SLAs.
• Explain and demonstrate application issues to product development teams and convey customer Develop training content for customers and support team members.
• Write and execute Structured Query Language (SQL) Work Revenue Cycle issues, Patient Accounting, and claims.

Qualifications

• Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.
• Mandate Experience Minimum of 5 years relevant working experience in US revenue cycle/Claims Management.
• US Accounting experience would be good to have.

Working Arrangements

• Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)
• Able and willing to work after-hours, on-call and/or holidays

A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

Our commitment to fair and equitable hiring.

As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.