Sr. Tech Writer - BSA - India

Photon; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Photon is seeking a Salesforce Documentation Specialist / Senior Business Analyst to review, update, and maintain Salesforce-related documentation. The role requires strong writing and communication skills, hands-on Salesforce experience, and the ability to organize complex information into clear, user-friendly content.

Responsibilities include aligning docs with business processes, collaborating with stakeholders, and maintaining Confluence-based knowledge resources, while proactively

Qualifications

• Excellent written and verbal communication to translate technical content into business-friendly docs.
• Hands-on Salesforce documentation experience and ability to work independently.

Responsibilities

• Review existing Salesforce documentation for accuracy and alignment with business processes.
• Update content using templates, standards, and formatting guidelines.
• Collaborate with stakeholders to clarify requirements and validate content.
• Create clear, structured docs supporting business users, tech teams, and project stakeholders.
• Identify gaps and outdated information; propose improvements.
• Organize and maintain docs within Confluence or similar tools.
• Manage assigned tasks independently and meet timelines.

Skills

AI tools

Communication

Documentation writing

Tools

Confluence

Job description

The Salesforce Documentation Specialist / Senior Business Analyst will be responsible for reviewing, updating, and maintaining Salesforce-related documentation to ensure it accurately reflects current platform capabilities, features, and functionality. This role requires strong communication skills, hands‑on Salesforce experience, and the ability to work independently while organizing complex information into clear, consistent, and user‑friendly documentation.

Key Responsibilities

• Review existing Salesforce documentation to assess accuracy, completeness, and alignment with current business processes and system functionality.
• Update documentation using established templates, standards, and formatting guidelines.
• Partner with business stakeholders, technical teams, and subject matter experts to clarify requirements, validate content, and confirm current capabilities.
• Create clear, concise, and well-structured documentation that supports business users, technical teams, and project stakeholders.
• Identify gaps, inconsistencies, and outdated information within existing documentation and recommend improvements.
• Organize and maintain documentation within Confluence or similar knowledge management tools.
• Work independently to manage assigned documentation tasks, track progress, and meet agreed timelines.

Required Skills and Experience

• Leverage AI tools to assist with effort (must)
• Excellent written and verbal communication skills, with the ability to translate technical information into clear business-facing documentation.