Salesforce Documentation Specialist

FUZIXEL TECHNOLOGIES PRIVATE LIMITED; Chennai District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Fuzixel Technologies Private Limited is seeking a Salesforce Documentation Specialist to review, update, and maintain Salesforce-related materials. The role emphasizes turning complex platform features into clear, user-friendly documents for business users and technical teams.

The ideal candidate has hands-on Salesforce experience, strong written and verbal communication, and the ability to work independently while adhering to templates and guidelines.

Qualifications

• Excellent written and verbal communication, translate technical information into business docs.
• Hands-on Salesforce experience and ability to organize complex information.
• Proactive in identifying gaps and improving documentation.
• Ability to work independently and meet deadlines.

Responsibilities

• Review Salesforce docs for accuracy and alignment with processes.
• Update docs using templates, standards, and formatting.
• Collaborate with stakeholders to validate content and capabilities.
• Create clear, structured documentation for users and teams.
• Identify gaps and propose improvements to existing docs.
• Organize and maintain docs in Confluence or similar KM tools.
• Self-manage tasks and meet agreed timelines.

Skills

Work independently

Salesforce documentation

AI

Tools

Confluence

Job description

The Salesforce Documentation Specialist will be responsible for reviewing, updating, and maintaining Salesforce-related documentation to ensure it accurately reflects current platform capabilities, features, and functionality. This role requires strong communication skills, hands‑on Salesforce experience, and the ability to work independently while organizing complex information into clear, consistent, and user-friendly documentation.

Key Responsibilities

• Review existing Salesforce documentation to assess accuracy, completeness, and alignment with current business processes and system functionality.
• Update documentation using established templates, standards, and formatting guidelines.
• Partner with business stakeholders, technical teams, and subject matter experts to clarify requirements, validate content, and confirm current capabilities.
• Create clear, concise, and well-structured documentation that supports business users, technical teams, and project stakeholders.
• Identify gaps, inconsistencies, and outdated information within existing documentation and recommend improvements.
• Organize and maintain documentation within Confluence or similar knowledge management tools.
• Work independently to manage assigned documentation tasks, track progress, and meet agreed timelines.

Required Skills and Experience

• Leverage AI tools to assist with effort (must)
• Excellent written and verbal communication skills, with the ability to translate technical information into clear business-facing documentation.

Skills: work independently,salesforce documentation,ai