Sr Systems Engineer – Zuora( Service Operations )

LE9220 Veradigm India Private Limited - Pune; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Quarterly Recharge Days

Flexible Work Environment (Hybrid)

Cheer awards

Tuition Reimbursement Program

Generous benefits package

Job summary

Veradigm India Private Limited in Pune is seeking a Zuora Billing Support Specialist to be the go-to person for billing issues, owning the day-to-day health of our Zuora Billing environment and supporting Finance and Operations.

You will triage and resolve billing failures, manage user access, update templates and configurations, monitor workflows, and assist with data requests and ad hoc reporting, partnering with IT and integration teams as needed.

Qualifications

• 3+ years of hands-on experience administering and supporting Zuora Billing in a production environment.
• Experience providing operational support to Finance, Billing, or Revenue teams, not just project delivery.
• Experience working in complex, multi-product or multi-entity billing environments with third-party integrations.
• Involvement in Zuora sandbox environments and deployment across multiple settings.

Responsibilities

• Serve as the first point of contact for Zuora Billing issues raised by Finance, Billing Ops, and other internal users; triage, diagnose, and resolve problems promptly.
• Troubleshoot billing failures, invoice errors, payment processing issues, and subscription discrepancies; identify root causes and document resolutions.
• Manage user access and roles in Zuora; ensure proper segregation of duties and current permissions as teams change.
• Monitor billing workflows and integrations for failures or data quality issues; escalate to development teams when system-level fixes are needed.
• Respond to ad hoc data and reporting requests from Finance and Revenue teams using Zuora Data Query and standard reporting tools.

Skills

Zuora Billing

Finance/Billing support

Data Query

Excel/Sheets

ERP integrations

Tools

Zuora Data Query

JIRA

ServiceNow

HTML invoice templates

Job description

Overview

We're looking for a Zuora Billing Support Specialist who is the go‑to person when something goes wrong in billing. This support‑first role owns the day‑to‑day health of our Zuora Billing environment, responds to issues from Finance and Operations teams, and keeps the billing engine running smoothly for every subscription, invoice, and payment we process.

Responsibilities

Day‑to‑day support and issue resolution

• Serve as the first point of contact for Zuora Billing issues raised by Finance, Billing Ops, and other internal users, triaging, diagnosing, and resolving problems promptly
• Troubleshoot billing failures, invoice errors, payment processing issues, and subscription discrepancies; identify root causes and document resolutions
• Manage user access and roles in Zuora, ensuring proper segregation of duties and that permissions remain current as teams change
• Monitor billing workflows and integrations for failures or data quality issues; escalated to development teams when system‑level fixes are needed
• Respond to ad hoc data and reporting requests from Finance and Revenue teams using Zuora Data Query and standard reporting tools

Configuration and maintenance

• Maintain and update Zuora Billing configuration across core modules: Product Catalog, Subscriptions, Billing & Invoicing, Payments, and Tax settings
• Create and update HTML/PDF invoice templates, email notification templates, and custom fields to meet business requirements
• Administer workflow configurations and make incremental updates as billing rules or business processes evolve
• Maintain up‑to‑date documentation for configurations, known issues, support procedures, and workarounds

Process improvement and stakeholder support

• Work with Finance, Revenue, and Billing Ops stakeholders to understand recurring pain points and translate them into clearly scoped improvement requests
• Identify repetitive manual tasks or error‑prone processes and propose configuration or workflow changes that reduce friction
• Support change management for Zuora updates and enhancements—communicating changes to affected users and helping them adapt
• Assist with UAT for billing‑related changes: coordinating test scenarios, tracking defects, and confirming fixes before go‑live
• Partner with IT and integration teams to support data interface troubleshooting between Zuora and connected systems (ERP, CRM, tax engines)

Qualifications

• 3+ years of hands‑on experience administering and supporting Zuora Billing in a production environment
• Demonstrated experience providing operational support to Finance, Billing, or Revenue teams, not just project delivery
• Experience working in complex, multi‑product or multi‑entity billing environments with third‑party integrations
• Prior involvement in Zuora sandbox environments and deployment across multiple settings
• Solid working knowledge of core Zuora Billing modules: Customers, Product Catalog, Subscriptions, Billing & Invoicing, Payments, and Taxes
• Hands‑on experience with Zuora administration tasks: user access management, HTML/PDF invoice templates, custom fields, notification templates, data interface integrations, workflows, and reports
• Good understanding of the full billing cycle: invoicing, payment processing, payment gateway configuration, revenue recognition basics, and ERP integration
• Familiarity with payment gateways, refund processes, chargeback procedures, cancellation workflows, and country‑specific billing requirements
• Working knowledge of Zuora Data Query for ad‑hoc data analysis and support requests
• Comfortable reading and interpreting Zuora schema and data structures to diagnose issues and validate data
• Basic familiarity with HTML for invoice template maintenance
• Proficiency in Excel or GoogleSheets for data analysis, reconciliation, and support triage
• Experience working with ticketing systems (JIRA, ServiceNow, or similar) to manage and track support requests
• Reliable and detail‑oriented, treating billing errors with urgency and care
• Clear communicator with non‑technical users – able to explain what went wrong, what was fixed, and how to prevent future issues
• Comfortable managing multiple open issues simultaneously without losing track of status or follow‑ups
• Proactive about flagging patterns: if the same issue keeps recurring, you escalated it and pushed for a permanent fix

Benefits

• Quarterly Company‑Wide Recharge Days
• Flexible Work Environment (Hybrid)
• Peer‑based incentive “Cheer” awards
• Tuition Reimbursement Program
• Generous benefits package with emphasis on work/life balance

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity!