Zuora Billing Consultant

Ryewalk; Chennai District; Sur place; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

Ryewalk is seeking a Zuora Consultant to support the client's subscription billing platform. The role involves troubleshooting billing operations, coordinating with Zuora Support, and ensuring a seamless customer experience.

The ideal candidate will have at least 2 years of experience in Zuora Billing with strong analytical skills, and will work in a customer-facing environment. Strong understanding of subscription billing and experience with Salesforce CRM is a plus.

Qualifications

• Minimum 2+ years of hands-on experience in Zuora Billing.
• Strong understanding of subscription billing processes.
• Experience configuring Zuora products and billing rules.

Responsabilités

• Serve as the primary support consultant for Zuora Billing.
• Support and troubleshoot billing operations.
• Coordinate with Zuora Support and provide regular updates to customers.

Connaissances

Zuora Billing

Subscription billing

Invoicing

Payments

Analytical skills

Outils

Salesforce CRM

REST APIs

Zuora CPQ

Description du poste

At Ryewalk, we go beyond solving problems - we engineer smart, scalable solutions that drive business success.

• Salesforce Experts – We don’t just implement CRM solutions; we tailor Salesforce to fit our client’s business, ensuring seamless adoption and maximum impact.
• Cloud Strategists – We design and build cloud architectures in AWS that are robust, scalable, and ready for the future.
• Tech Trailblazers – When technology challenges stall progress, we step in, streamline, and deliver. No jargon, no fluff—just outcomes that matter.

If it’s a complex tech challenge, we’re the team that makes it work.

Role Overview

We are seeking a Zuora Consultant to serve as the primary specialist supporting the client’s subscription billing platform and acting as Ryewalk's key point of contact for all Zuora-related activities. The role includes production support, issue resolution, billing operations support, minor enhancements, and coordination across Zuora and Salesforce systems.

The ideal candidate will be proactive, customer-focused, and capable of taking ownership, solving problems independently, and collaborating effectively with stakeholders in a customer-facing environment.

Key Responsibilities

• Serve as the primary support consultant for Zuora Billing.
• Support and troubleshoot billing operations, including subscriptions, invoicing, payments, amendments, renewals, and production issues.
• Perform root-cause analysis and implement permanent fixes.
• Configure and maintain Zuora product catalog, billing rules, subscriptions, amendments, renewals, cancellations, payment workflows, and Zuora Workflows.
• Support reporting, operational data analysis, and issue tracking.
• Monitor and troubleshoot Salesforce–Zuora integrations, data synchronization, and order flows from Salesforce and web channels.
• Coordinate with Zuora Support and provide regular updates to customers on incidents, enhancements, and support activities.

Mandatory Skills

• Minimum 2+ years of hands‑on experience in Zuora Billing.
• Strong understanding of subscription billing, invoicing, payments, amendments, renewals, and Quote-to-Cash processes.
• Experience configuring Zuora products, rate plans, charges, billing rules, and reporting (Data Query/ZOQL).
• Experience supporting production environments with strong troubleshooting and analytical skills.
• Strong experience in supporting subscription billing systems in a customer-facing environment.

Preferred Skills

• Experience with Zuora CPQ and Zuora Workflows.
• Experience working with Salesforce CRM, CPQ, or Revenue Cloud.
• Knowledge of REST APIs and system integrations.
• Exposure to SaaS or subscription-based business models.
• Zuora certifications are a plus.

Ideal Candidate Profile

• Takes ownership, works independently, and drives issues to closure with minimal supervision.
• Communicates effectively with both business and technical stakeholders while managing customer support responsibilities.
• Demonstrates curiosity, a willingness to learn, and strong attention to detail.
• Seeks a long-term opportunity and is dependable, practical, and accountable.